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I'm visiting a historic town in West Virginia where I meet one of the most bizarre owners I have ever encountered. It's like a hoarders anonymous. Junk on top of junk. Not only is she unaware of the damage she has done. The wall's rotten and you just go and paint over it. It's really solid. We can't just band-aid this place. But her unwillingness to change or even listen. You're boiling a burger. I eat the muffin. We're all pretending that this is good proves to be the biggest hurdle for me.
You are seriously in denial. Just 60 miles from Washington DC is one of America's most celebrated small towns. Harper's Ferry situated between the beautiful Ptoic and Shannondoa rivers is the town's in. My wife Anna and I bought the inn for my mom back in 2007. We wanted it to be a good investment, but we also bought more with our hearts than our heads. I think it's the type of woman who's happiest when she's working. So, we figured this would be a good place for her to work and enjoy um the season of life that she's in. I'm a grandmother, so it's kind of grandmother's house. And I'm here mainly because I've retired from teaching. I love historical properties and decided that being an inkeeper would be a fun
thing for the rest of my life. The town's in is probably kind of like a circus. Karen's the ring leader and you never know what's going to happen next. Working for Karen is interesting. It's frustrating. She's pretty set in her ways and it's her way or the highway. I think what makes someone a good mom isn't necessarily what makes someone a good boss or a good business owner. Karen as a business woman, she don't have no experience and that's awful. Karen treats this place as both her business and her home, but more her home. I mean, her bedroom was in her office. You know, she sleep right there pretty much in the dining room.
I have asked Karen, "Is this your home or restaurant or is it an inn?" You can't have it all three ways and spec to make money. Karen is absolutely a hoarder. Karen hoards her clothes, old shoes, books, baskets. Don't even get me started on those damn baskets. There's baskets everywhere. You could open a closet in hotel room and see a pile of baskets. You could walk in our server area, open the fridge, and I bet there'd be a basket there because they're literally everywhere. Karen's in denial of what's wrong. She needs to separate herself from this place or things aren't going to change.
We are suffering. We are in debt. The customers are going away. While we don't want to sell the towns in, I think we're certainly at a crossroads of just saying, is this becoming overwhelming for my mom? You know, she's not getting any younger and it's just it could be a potential train wreck. So, if the ship is sinking, then we want to make sure we get our mom off of the boat before it sinks. Wow, look at this place. Gorgeous. Fresh food. Wow. Nice to see you. I'm Karen Townson. Karen, good to see you. I'm glad you're here.
Gorgeous little town. Does it remind you of Europe? Isn't it kind of the quaint? It reminds me of a movie set. I mean, it's just been used for that many times. Has it really? Wow. Okay. I mean, just have a quick look around and uh Yeah, I'll follow you. Okay. Um what's all this out here? What is that? Oh, that's just for watering the plants. Yeah. And we get a lot of hikers and it rains here sometimes. What is that? Who knows? It's been here a long time. But it's like Freddy Krueger's hat. Who's is this?
It's just there for anybody that wants to borrow it. Oh, I see. And does anyone borrow that, Karen? They haven't yet. Interesting. Another one as well. And what are these? They're not for sale. They're Oh, they're for sale. Yeah. See, summer hats. How much are these? Three to 20. Three. Depends. And this is how much? Maybe not, Mark. Whatever you want to offer. We're very flexible. I'm not too sure if it's my style. And uh Oh, that's dusty. That's a pretty special one.
Why is it so special? Because it's got full of dust. Yeah. West Virginia. And this is almost heaven. How much is that one? It's whatever you offer. Are these secondhand? No, not that. Some things are, but not that, man. Is your business Are you selling many? Are you busy? No, we don't really sell a lot of hats. I see. Mhm. Oh, hello. You got customers in already. This is my friend Sarah. Oh, nice to meet you. Good to see you. Are you joining us for lunch today or are you I have no idea. I'm up to whatever. I'm here. I do. Uh what does that mean?
She's just family friend. Okay. Right. So, you're not a customer. I'm so sorry. Right. I'm not a customer. Is this a convenience store or This is a dining room. Wow. I mean, it's very claustrophobic in here. There's bits and bobs of everything. Those um freaky dolls, what are they for? They are sort of uh souvenirs. Oh, you selling lots? We do. Mhm. Wow. They're dusty. A lot of people who come here have children. They're looking for something to take back.
What about this one here? Collector's Choice. How much is this one? I think 25. Jesus. So dusty. I didn't know they were for sale. You didn't know they're for sale. How much does this room make a month? Um, I can't give you an exact figure because record the purchases in with the restaurant sales. Yeah. But I would say 15% of sales. 15%. Mhm. Who drinks all this cider? No, actually we use that in the restaurant. Jeez.
Well, but we sell a lot of it. It's good in the summer. June, July, and August. Now, my daughter made those. What are they? They're little hats for little children. It's full of dust and hair. And what's this? Hot pets. Handmade hot pads. Mhm. Is that $60? Who buys this? People with children. I hope people with children. That's full of dust inside. Well, you have to wash it before you use it.
Look. And what's this? This is Sarah's journal. So, she keeps a journal. Yeah. Wow. So, it's uh it's almost like a novel. It is. And she puts sermon notes and telephone numbers and prices and she calls it her brain. Public bathroom decorate with baskets. Yeah. She decorated the baskets up in my washroom. Oh. Oh dear. Okay. Wow. So, um All right. What's that there? That is a bottle holder. You can put like a water bottle in it. So, it's it does appeal to I thought it was a job strap. Do you know what that is?
You know, it could It looks like a job strap. I hadn't thought of that, but you got a point. What's that down there? Yes, that's our bread. And then behind that is a closet where our potatoes are kept. But are the loaves for sale, too? If someone asks for them, and hikers do sometime, but normally it's um it's just for the breakfast. We have toast. Are you expecting a lot of people? That's how much we go through in a few days, believe it or not. Really? Unfortunately, they're out of date as well. We couldn't Are you serious? 2nd of November. Okay, you're right. Today's the 6th. Oh, that's very embarrassing. Yeah. Let's go to my uh my room.
What is that? Oh, these are my famous baskets. Baskets? Yeah, I love baskets and I collect them. Beautiful baskets for sale. Prices vary from $1 to $30. Stop it. $30. Man, some of them are very unique. You're telling me that families come in here and they go for a hike and they buy these baskets on the way Mhm. to the mountains. Mhm. Stop. This one's full of bugs. I guess I wouldn't buy that one, would you? $12. Mhm. And that's with the cockroaches.
We don't charge extra. Wow. That was $12.99. It's reduced down to $5. Oh, bugs in there as well. Bloody hell. Do you get them as gifts and then resell them? Uh, no. I just buy them when I find them. Places I collect. What the hell is that? It's an Easter basket. That's an Easter basket. [__] hell. Poor bunny. And how much is that? $1. Yep. Wow. Can you go any lower? Nope. Huh? We don't deal in cents. Ah, yeah. Hi, Karen. You're starting to scare me. Seriously, you are a basket case. That's a good point.
Honestly, there's dust everywhere up here as well. When was the last time this place was dusted? Uh, theoretically, every day. Every Oh, every day. Yeah. This is my room named after the quiver. Wow. Bloody hell. Oh, dear. And this is it. Wow. Uh, wow. We have five rooms. This one is 130. Oh. Oh [__] What? What happened there? You're taller than I am. See how it just lays up there on the on top of the No.
See, there you go. The pole is too short, my darling. Look. So, there you go. Look, that's there. And this has been here since 2007, and it's never fallen down. Oh, really? Flip it now. Okay. Oh. Oh [__] Okay, let's leave them there for now. Let's get some light in here. Okay, I'm going to unpack and that's private. What do you mean it's private? This is my bedroom. Uh, well, but this is off limits. It's got a lock on it. It's like a storage closet. But if I'm paying for the room, I'd like to get into my wardrobe.
Well, you're not paying for that. You're paying for everything else. Well, then we've got these little things you can put your suitcase on. But what's in here? My clothes. Your clothes? Seriously? Seriously. It's very inconvenient when there are people here and I can't get to my clothes, but I live with it. Um, I want to hang my clothes in my wardrobe. 1840. We use hooks. Mhm. Uh, why don't you get me a key to open this? I need to hang my uh my jackets.
Um, you'll just have to use a hook. Um, once again, this is a rental. You're renting me a room. I'm here to help you, and I'd like to use my wardrobe. Mhm. Can I have a look inside then, please? Cuz I'm just worried in case you put somebody in there. There you go. These are all your clothes. Mhm. Literally all. That's it. Well, there's a few jackets in the wardrobe upstairs. So, you have another Right above us is another room. In another room that you rent out with a padlock on.
Mhm. Come on. You're paying $130 for the owner's clothes to stay in the wardrobe. That's a first for me. Congratulations. I feel really uncomfortable at having my wardrobe full of all your clothes. I'll I can cover it up, but it stays locked, so you can just ignore it. Can I just have half of this then? Do you mind? Oh, okay. Shelly. Shelly, how much [__] can one get into the water? Gordon wanted uh you to bring some of those clothes and things down.
Just put them in my office. Okay. Oh my. Do you see Karen wearing this stuff? No. Karen wears about two outfits. What do you mean she wears two outfits? I've never seen her in anything other than what she's wearing in denim and beige. It's like garments from the Civil War. And do you ever go through this stuff, Karen? Do you ever think, "Wow, I'll change color today. Maybe a bright color with red or blue." Seasonally. Mhm. So this is your fall look now. This is how we head into winter. In the summer it's usually denim or a beige.
Okay. So no white after Labor Day then. Never. Okay. Thank you. No problem. Wow. This is crazy. I mean I've never met such a basket case like this in all my life. I mean the place is cluttered and it's almost like her belongings are everywhere. You turn left and right, there's either a basket or an item of Karen's clothing. What is that? pillowcases. What's in here? Looks like a blanket. More baskets. More basket. Of course, my room is cluttered. And here, look at that in there. Oh my god.
Look at all this stuff. How could you fit all that in there? That is um definitely took skill. Where is she? Downstairs in the back. Ask her to come up with you, please. This is insane. Karen. Yes, Karen. Yes. Look at all this stuff. Shoes, handbags, scarfves. Just smell them. It smells like my shoes. But they stink, my darling. Theyek. You can't smell. Let me smell your shoes. They smell like um like my shoes. Yeah, they shouldn't be in my room.
Mhm. Well, like I said, in my mind, you rented everything except this wardrobe, which I like. Well, you didn't tell me that when you took my money. You didn't ask. Uh and what about these? Those are extra sets of linens. Yeah, but why do I want all them underneath my bed? Now, you don't need to be under the bed, do you? But we'll get this out for you and I'll just put it downstairs. Right. I just want to sleep in a room that's not clustered.
Oh, watch your step. Watch out. I have never experienced a place like this before. Dolls, hats, baskets full of bugs, a wardrobe full of the owner's clothes. To be honest, I'm frightened about the meal I'm about to eat. What's that? What is that? That looks like a something that Can I buy this? Absolutely. Chopsticks. Why would you go hiking with a [__] pair of chopsticks and a little wooden spoon? I'll take that. You can add it to my tab. Brenda, I'm seating um Gordon. Yes, ma'am. Right here. I'm going to start you with an ice water. Okay. And Brenda's going to be How often does that thing go through?
Once an hour at least. Yeah. Any chance it can go through the hotel? No, I wouldn't think so. No. What is going on? Jesus Christ. The town's in of Harper's Ferry. Almost heaven. Certainly not my room, that's for sure. Hey, how you doing? How are you? All right. Um, first name is Lamont. Good to see you. What do you do? A little bit of everything. Big question. Where do you store your clothes? Do I have any of your clothes in my room?
Oh, no. No, sir. Cuz we're the same size. Oh, no. Shoes under the bed. I promise. Toys under the bed? None of mine. Promise me. I promise. Excellent. I promise. Yes, sir. Good to see you. Nice to meet you. Likewise. All right. Are you ready? Nice to see you. How long have you been here? Two years. How's it gone? It's a little frustrating sometimes. In which way? Miss Karen is just very chaotic. She's eccentric.
Wow. Yeah. We have to knock on her door when we come in and let her know we're here. And sometimes she'll slam the door in your face or you never know what you're going to get. Really? She Yeah. I've never quite come across an owner of those. Right. So out there and all this stuff outside. Is that a fridge outside? That's our um kitchen products outside. Outside just and this fridge here that is for the owner's stuff. They keep their food in there. Stop it. No. Look, he's going to go look. Oh my god.
Stop. Let me move this. Seriously. Oh, I'm scared. What is that? I have no idea. Jesus. I don't know. That is gnarly, huh? Gnarly. That's gnarly. So, you have your own personal fridge as well? Yeah. Outside. Well, there's no room inside. Yeah. Okay. What's that over there? Yeah. This is where we store our produce. This is for the restaurant. Yes. Seriously. Look at that.
Oh, man. I can show you the receipts that we buy. But I'm not interested in the receipts. Fresh every week or every season? Look, touch it. We I don't want to touch it. You don't want to touch it, but you want to serve it. Karen, look. It's disintegrated in my house. I didn't want to touch it. More fridges down there. This way. Bloody hell, man. How old are these freezers? This one is about 3 years old.
No. When was the last time it was defrosted? I don't know. Bloody hell. And all this stuff stayed outside. Yeah. Jesus. What's in here? A fridge. Um, so that's more like a So it's a fridge. We use it as a fridge, but there's more bread in here. Yeah. Uh, this is how much we need. We keep running out of stuff. You do not need all this. Absolutely impossible. I'll ask the egg rolls. Mhm. But you're just hoarding stuff, Karen. And that Do you smoke? I don't. I've never smoked.
Disgusting. Me neither. I tried when I was 17. Sausage brats. This is insane. You've never smoked cigarettes. Anything else? I graduate from high school in ' 67 and that kind of marijuana, but I took one puff and it made me sick and I just All right. Um, you know, I was hungry, but I've sort of uh lost your appetite. Let's start off with mac and cheese. Okay. What else? The fiesta stew.
Uh, let's have a trout as well. A trout. Okay, I'll get that going. Right back. My god. Okay. Here's his ticket. Okay. Look, that's how he ordered it. So, mac and cheese. Yeah. Are these yours? Yes. Well, I bought them. Oh, from my store. From your store. Okay. No wonderful. I like them. So, mac and cheese. Thank you, ma'am. The mac and cheese. That's mac and cheese. That's the mac and cheese. Why is it all split on top? It looks like a soup. It was in the fridge and then they microwaved it.
He's scared to eat it. That is the weirdest and the most plastic looking mac and cheese I've ever seen in my entire life. There's no seasoning in there. There's no salt. Yeah, please. Absolutely. That deserves to be put under the bed. Mac and cheese. He said it needs to be put under the bed. Yeah. There you go. Thank you. Now we're off to fiesta stew. So we have a Mexican themed Correct. And um when was the fiesta stew made?
I can go ask, please. [__] hell. Hey Jill, when was the fiesta stew made? What's the date on it? Let me check. 11 and one. Okay. November 1st. And today's the sixth. Yes. So nothing's ever fresh. Never. That was terrible. Do you want some hot sauce? No. I'm fine. I'll uh Yeah, I'll move on to the next course. Oh, let me take that away. Okay. When was this caught? Oh, yesterday according to Yeah. All right. Trout. And Jeff said he caught it yesterday. So, he caught it from the frozen food section.
Correct. Wow. It's just watery. How sad is that? Okay. Yeah. That's a disaster. All right. Disaster trout. It's disaster trout. What's wrong with it? It's watery and he knows it wasn't caught yesterday or today. Sarah, what are you doing? Putting labels. Um, magnet labels. What? Do not eat. No, I'm putting ice cream. You're putting labels on a freezer to tell the Muppets in the kitchen that's ice cream in that container.
Kieran had asked me to do it. And when you work here at Miss Sarah, do you get paid or are you on the payroll? Oh, no. I'm not on the payroll. It's all volunteer. I visit a lot because I'm semi-retired right now. Also, this is my mini bio. Wow. Blood drives. I run blood drives every two months, right? Wikipedia editor. Mhm. I've done that. Wow. You write art, travel, tutor, acance. You teach Greek. I do. Inspire loyalty. You're a busy lady.
Yes, sir. And then um and then I run circles around naughty problems. Yeah. Well, if there's something that needs to be figured out, I try and figure out a way to solve the issue. How about a big circle around Karen? I try to do that. May I just have a quick look at the labels? And any other labels? Sure. Cheesecake. Just things chicken breast, guacamole, veggie burgers, tortillas. And you just stick them in the side of the freezer.
Yes. Let me tell you what you should be making a sign. That's the only thing should go on there. Do not enter. That's brutal. Can you put that on a magnet and stick that on each freezer and one on Miss Karen's fridge as well? Thank you. [__] me. The town's in is much worse than I expected. The owner not only has a hoarding problem with her clothes, but she's doing the same with her food. Um, Lemon. Yes, sir. Why are you taking these? Uh, she wanted me to remove these until she can have.
I only took out one bag of my wardrobe. Where's the rest of them from? Oh, I have no idea. No, I just know she had clothes upstairs and she asked me to move them. Lemon? Seriously? Mhm. Come and get her for me, please. Sir. Holy [__] I mean, he said he won't talk to you. Okay, Miss Karen. Yes. Is this all yours? That's what came from the wardrobe. Another wardrobe? No. The one that you emptied? No, I had one bag full of stuff.
No, this is the stuff that was in the black wardrobe in your room. But where's this stuff going now? To his basement. Till I can sort it out. Mhm. Cuz I don't have any place to store it here. What is it? It's my clothes. Her clothes. The things that came out of the black wardrobe that we keep locked up in the PTOIC room. Do you ever ask yourself if you have a problem holding on to things? Have you ever heard of the word hoarder? Miss Karen, this is your business. This is your hotel, not your junk shop.
Mhm. Can you get the team out from the kitchen? I'd like to have a quick word with you all in the terrace. Good luck with that stuff. Yeah, Miss We meet the team on the terrace. 1 2 3 4 5 six. Six bags. You want to check the things for bugs as well? I'm in shock. Are you joining us, Miss Sarah? Are you still writing labels? No, I'm not writing labels. No, let's go. I arrive. The facade of the outside looks beautiful. I walk through the door and it's just like a cluster of [__] Crap everywhere. Moldy bread in reception, freaky dolls up to the bedrooms. That's like just hideous.
Wardrobes packed with clothes from 30 years ago. And I had to ask Miss Karen to get rid of the padlock so I can open up the wardrobe and put my clothes in there. Honestly, the place is just ridden with this. This is like a hoarders anonymous. Obviously, I needed a place to put my clothes. And so, that was where I put them. You can't just hing off a wardrobe cuz it's full of your crap. Like I said, I've um it's just a storage area. No, but it's not a storage area. Just like your fridge downstairs. This place is played with junk on top of junk.
Freezers overbearing, over full. And as for the disgusting way that the fridge is kept with the moldy salad, there's salad that's festered and it's like it's almost sort of disintegrating in the center. Rotten. Can I just quickly go on the size of the menu? The kitchen's about as big as my wardrobe. It's too It's But why are you telling me that when the owner's standing next to you? I told her that, but we have told her. She won't listen. Mac and cheese all separated. Every mouth was full of grease cuz it was so cooked in the microwave. And that's the way we do it. People say that we've got the best food in town and the freshest.
Stop there. Now you're sounding slightly bizarre. the best food in town. Are you okay? Well, it depends on how you define okay. I'm okay by sure by my standard. But mac and cheese, I mean, come on. You know what? What are you looking for now? Are you taking notes? Yeah. You're taking notes. Yeah, you're making some good points. And you're laughing. What's so funny then? Help me to understand.
I don't have anything to do with the food. So, I don't know what you're doing. I've got no idea what you're doing. What I ask her to basically. So, she does what you say. She helps me. Yeah. Jeff, is this correct? I tell them to do one thing and Sarah Miss Sarah tells you what. She just And she said she's a volunteer. She tells my crew what to do and it pissed me off. I get mad then they blame it on me. You got the authority to do that.
I know, Jeff. You've never talked to me about this. I have told you. Wait a minute. I have told you about this. Is this true? Is this how you treat the staff? Nothing more humiliating to the team that are on the ground keeping this place open and then a stranger comes in and tells them what to do. Well, she's not a stranger. She's been coming here to them she is because she's not exactly qualified to run this place. This is so screwed up. This is bizarre. Ain't nobody hearing me what I'm saying. And what kind of message you sending? The menu need to be down. A menu like this, there must be 50 items on there, which 49 of them are turfed out of the bloody freezer. This place is
so messed up. It's a mess. A disgusting festering mess. Oh, you ain't seen nothing yet. Unbelievable. I don't know. I'm just so [__] embarrassed. I know. So far, I've learned that not only does Karen hoard items, but she's also a controlling owner. Tonight, I want to see how the town's inn operates during the evening.
How are you? Good. And your name is? My name is Tyler. What do you do? Um, I'm a server. Okay. Great. Tyler. And hello. Hi, I'm Gage. What are you two doing out here? We are both servers. Come in so I can talk to you. Where's the best place to hang this? I can hang it for you, sir. I mean, we didn't have these filthy hats laying around. I know. Why do you have filthy hats in the hallway?
Looks like a thrift shop, sir. Thrift shop. How old are you guys? I am 17. I'm also 17. Objectively, what's wrong with this place? Well, I think that we're not well organized. I also think that we need to work on cleanliness. Cleanliness. Wow. Is it that bad? It can be. So, what do you think is dirty? Well, uh, honestly, probably the kitchen and, uh, someone Why you going under the mat like that? What? You asked what was dirty. So, I mean, common things that we try to clean every day that we can't always keep an eye on.
Show me where the kitchen is, please. Okay. Thank you. What happened here? Sarah likes to paint on the walls sometimes. Hello. Hi. What's this mess here? This is a painting. And I did a What? A painting. Looks like someone shhat all over the wall. Is that hygienic? You're painting the walls of the kitchen? I have no idea. I have You have no So, why did you do it? The town's in became Sarah's town's in even though she had nothing to do with owning the establishment.
Karen, did you see the mess in the kitchen? She's painted the wall. Let me show you something. Just over here. Yeah. Have you seen it? Yes. It's one of my favorite things. You don't It's one of your favorite things. No, seriously. I'm live. Maybe not. Well, did you see the mural in the dining room? That is a children assist in guests. That's unique, isn't it? What is that? Well, it started as a crack in the wall and I asked Sarah to make a vine. Is there anywhere else you've painted?
There is a uh in my room. You show me, please. What have you done to my wall? This is so weird. You paint over cracks. Look at this here. I know. And this apparently is something new that it's falling apart. Wow. I mean, must be wet. It's soaking wet. The plaster's just wa. These are bits of card. That's correct. It was a temporary fix. So, it's not a mural. It's business cards. You put your cards on here and then you paint over the cards.
You should make a label for this decaying wall. Do not paint over it. I mean, what? The wall's rotten and you just go and paint over it. It was meant as a temporary thing. The wall is rotten. You're right. And you just paint over it. You can't just go filling cracks with tacky painting. Look at down here. You've gone over cracks and holes. Look. Jeez. What's that in there? Um, I put some sort of a mesh because it was a hole and I didn't want any to come through it.
Jesus. I wish you wouldn't use that word. What hole? What do you want me to sing? [__] hallelujah. That'd be better. Can you get me Karen? I can get you, Karen. Please. Jesus. Watch your language, sir. What in the [__] Miss Karen. Oh my goodness. You know, the whole thing just started coming off. The wall needs repairing and she's just painting over it. And then secondly, she found a big hole here, started putting her cards on there and then painted over that. Mhm. But inside the hole. Oh, Jesus.
What is she doing to your hotel? It doesn't go outside. I mean, it's not a hole to the outside. No. What does that mean? The stone wall is out there. We're sleeping on the inside. We're not sleeping on the outside, right? So, you're not going to get any cold drafts or anything through there. So, just like I don't get to use the wardrobe and the holes on the inside, not on the outside, and we can just do whatever we want. She's stuffing. It's really solid.
It needs We can't just paint over that. Well, you can. We did, but and then stick brillow pads in a hole. You can't just band-aid this place. Oh my good god. Just wash my hands. Order French bread as an app. All right. Um, what is that there? Sports bar. Are these TV screens? What are those? Microwaves. How many microwaves have you got? Well, there's four here and one in there. That's five. Five microwaves. There's one in there. And two chefs.
Oh my god. Everywhere I turn, there's just junk everywhere. Well, this is cooking stuff. Trust me, I know what cooking stuff is. This is not cooking stuff. Okay. How does this kitchen function? Give me a little tour. This is very challenging. It's very, very challenging. What's that in there? That's a burger that I'm heating up. I boiled. Yeah. You're boiling a burger. I'm just heating it back up.
What you say heating it back up? Why aren't you cooking it from fresh? We make them ahead of time. This is what we got here. We don't A boiled burger. Are you aware the burgers are boiled? Um, no. Do you think a customer would want a burger boiled in water? They seem to like them. Just taste the water. Oh, do I have to? I'm going say it's funny. You won't taste it. Okay. Well, I just tastes like water with beef in it. That seems okay. When they fix it up on a nice Kaiser row with lettuce, tomato, onion.
Oh, come on. I need to please No, this is a joke. This is terrible. Boiled burger. I'm appalled to learn that the town's in boils pre-cooked burgers. Brenda here. Well, just show me the table of the boat. And what's more frustrating is how Karen doesn't think there is anything wrong with that. Come with me two seconds. I'll quickly show you something. Perfect. Let me take Absolutely. So, that's your burger. Out of respect, as a customer, I'm not going to sit and watch that [__] Let me show you. So, this is the chef.
Yes. You just explain how you cook that. We pre-cook it. Start from the top, please. I'm not going to let you eat that. We um pre-cook them. You made the burger when? Um, J, when were them burgers made? Yesterday, I believe. Yesterday. Just explain how you reheated them for the gentleman. I reheated them. I put water in there and I put the burger in there. Were you expecting a fresh burger or some [__] reheated from yesterday?
I will give you a fresh burger. My apologies. Thank you. I'm sorry, sir. Okay. This ticket refused their food. Okay, young man. Out of respect for our guests, take the ladies outside and show where we keep the freezers. Kim, ladies and gentlemen, just bear with us for two minutes, but we're just going to show you something I' I'd like you to see. Yes. So, just follow me. This is just right down here. Watch your out here. Yes. Um right here next to the trash. Um, this is our lasagna. This is our trout. We got more sausage, ice cream.
These are your ankles right there. So, I just have everything from here. Yes. Yes, ma'am. We've got two freezers and everything is scattered. Very cluttered. I mean, Karen has always uh looked at this as her home. Obviously, it is embarrassing, but it's a serious situation that needs to be solved. You okay? Yeah, I'm sorry. Yeah, it's okay. But I think I just cancel my order. My apologies. I discovered that today. And I out of respect for you as customers, I can't sit here and fake you eating that [__] So, I'm hoping that you can skip around the menu and order something a little bit more.
Thank you. Keeping my apologies. Thank you. Thank you so much. Didn't you have purple glasses earlier? They are. Oh, that is so cool because they look like they're dark brown or black. Oh, they had the light. That is so cool. This is insane. Yeah. Sarah claims to work at the town. Here's a free postcard for everybody. When I go to serve tables, she'll randomly show up. We'll talk to tables. Um, I've seen her frustrate people. Sarah, Miss Sarah, is someone calling me? I have to go. Yes, sir. They don't need to hear your life story.
They want to sit and have a romantic drink on the terrace. Leave them alone. Okay, I'm I'm with you. In and out. There are other tables, man. Okay, we're going to need a rotisserary chicken. I believe that's the rotisserie chicken. You get it from the freezer. Yep. Disgusting. Playing the rotisserie chicken. Please show the table. Yeah. This is the dish of the day. It's our rotisserie chicken. It was roasted 6 months ago in a grocery store and we're serving it for $12. On the menu, it's got rotisserie chicken.
Yeah. Cut them. Buy them at a grocery store. Yes. Mhm. And you freeze them and you reheat them in the microwave. Not in the microwave. It went in the microwave. What is going on here? Well, we have a menu and we just do it. I mean, no. This is pathetic. How many of your guests tonight think that their chicken's been roasted in house? Maybe half. Let's just let Come in. Let's Let's double check. Ladies and gentlemen, I'm so sorry. Can we just have your attention for 30 seconds? How many of you, if you're going to order the roast chicken this evening, would expect it to be fresh,
roasted in house? Could you raise your hands, please? I think it's everybody. A lot of people say it's it's good. I agree that it's the these guests have come out of their homes to come and eat. What I'm not going to do is attempt to pull the wool over their eyes cuz they deserve to know what's going on. The burgers were cooked yesterday and reheated in a pan, boiling them in water, and I'm flabbergasted. So, you need to take a real good look at yourself and stop bullshitting customers immediately. Otherwise, I'm out of here. I'm so sorry, but you as customers deserve better. And this is nothing to do with the TV program. I promise you now. It's based on the bad practices that's going on in that kitchen. So, my
apologies, but I'm not going to allow you to eat. You're not going to act responsible for it. I will. We're shutting it down. We're shutting it down. You just send everybody home. Stop. That is possibly the worst thing I've seen so far. How do you reheat that? In the microwave. Doesn't even hit an oven. But we used to cook them fresh, right? So, what changed? I wasn't here. Yeah. So, what happened? Stop. I'm not serving in it. Stop.
What happened? Ask Karen. I ain't the one that bought the chickens. I have rather have a rotisserie thing back here. I can have fresh chicken. We need new equipment. This is what it's resulted in. This is what we're serve. You can't buy this from a grocery store. No, you can't sprinkle it with pasta and expect to call yourselves a restaurant. I know what you're saying. You just like a butterfly fly around just painting all little bits of [__] over holes. This is insane. I'm done.
I'm I'm upset. I'm I'm feeling sick and I've never seen such a disgusting mess in all my [__] life. This embarrassment to you, you and me. And I'm not gonna stand there and watch you serve [__] like that and take customers money. What is this? I eat them often. The rotisserie. You eat them often? What does that say? I guess it's just that I don't. What does that mean to you? You eat this crap often. Come on. You're running a hotel. The burgers were cooked yesterday. Well, when I ate them and I always tell them they tasted good to me.
Oh, God. Where's the burgers that you cooked? Down here, sir. Get them. I My understanding is he patting them out and then put them in the oven. How long for? About 15 20 minutes. 15 20 minutes in an oven. How many of your customers expect burgers to be cooked like that? Baked in the oven for 20 minutes. So, there's no color on there, cooled down, stuck in a zip locker bag, out boiled in water. Should we go and do another survey? Let's 80% Chuck. It's just You're in denial. You are seriously in Miss Sarah, would you like a bite?
No, thank you. Why not? It's not cooked right. Well, should I boil it up for you and get it warm? What color is that? It's white. That's what frustrates me. We're all pretending that this is good. I thought that's what the cooks. I mean, come on. Not I mean, I'm not trying to blame it on the cooks. You can't blame it on me because ain't nobody hearing me. I'm amazed you're not shut down. Freezers lined up next to a dumpster. What lives outside in those passageways next to dumpsters?
Bat, rats, bats, rats, and mice. You are in denial. You have a big problem. You've got no idea that this place is crumbling and you're just going through the motions. Mr. Ramsey, my guests want to leave. Your guests want to leave? Yes. That's the best thing I've heard all day. Can I [__] join them? Bye. Are we serving food at all? Should I let them leave? And we're in danger. I've even been shut down by the health authorities. And there is no [__] way I'm going to stand there and watch this [__] being reheated and served. So sorry,
we're not moving forward.
