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You watch English videos every day. You see yourself getting better. You understand more. You stop needing subtitles. You can follow conversations without pausing. And it feels like real progress because it is. And then one day you're actually talking to someone in English. Everything is going fine. and then they ask you something slightly unexpected and you just can't reply. You have heard those words a hundred times, but in that moment they are completely gone. The problem is not your vocabulary. It's that you've never practiced saying those words out loud at speed in a real situation. You may be thinking, "How do
I even pronounce that word? Does it fit here?" So, when the moment comes, your mouth has no idea what to do. That is what this video is for. We have seven real life conversations today. ordering coffee, getting help in a store, making a restaurant reservation, checking into a hotel, talking to a doctor, picking something up at a pharmacy, and handling it when something goes wrong with your order. For each one, we do three things. I will walk you through a few words and phrases from the conversation that are worth knowing before you hear them. Then, the conversation plays once and you just listen. No pressure, just get familiar with it. Then it plays a second
time and that is when you speak. You say the words out loud at the same time as the speaker you're following. Same pace, same moment out loud. Before we start, when was the last time you actually had a conversation in English? Write it in the comments. I read all of them. Welcome to Lingua Marina. The first conversation is about ordering coffee. It's actually in a coffee shop. You are the customer. You walk in, you order, and things do not go smoothly. Before you listen, here are some words and phrases that come up in this conversation. First, to go. When you order something to go, you want it packed up so you can take it with you rather than sitting down inside.
Next, for here, for here means you are staying to sit down and have it inside. It is the opposite of to go. Then to customize your order. When you customize your order, you are changing something about the standard drink, the size, the type of milk, or how sweet it is. Next, oat milk. Oat milk is a dairyfree alternative to regular milk made from oats. It has become very common in coffee shops over the last few years. Then, a shot of espresso. A shot of espresso is a small concentrated amount of coffee. When you ask for an extra shot, you are making the whole drink stronger. Next, decaf. Decaf is short for decaffeinated. It is coffee with the caffeine taken out.
People order it when they love the taste of coffee but want to avoid the caffeine. Then room at the top. When you ask for room at the top, you are asking the barista to leave a little space in the cup so you can add your own cream or milk. Next, to charge someone. To charge someone means to add a cost to their bill. When the barista says, "We charge extra for that," it means they are adding that amount to your total. Then to ring that up, to ring something up means to put the order into the register and calculate the total price. And finally, hang on. Hang on a very common informal way of saying wait a moment.
You will hear it constantly in everyday conversation. Now just listen to the full conversation. Get familiar with the words, the pacing, and the way it sounds in natural speech. Hi there. Welcome in. What can I get started for you? Hi, can I get a medium latte, please? Absolutely. Is that for here or to go? To go, please. Perfect. And what kind of milk would you like? We have whole, skim, oat, almond, and soy. Oat milk, please. Actually, wait. Can I also add an extra shot of espresso? Of course. So, that is a medium oat milk latte with an extra shot. You want any
syrup in there? Vanilla, caramel, hazelnut? H. You know what? Can I get half a pump of vanilla? Half a pump? Sure, we can do that. Just a tiny bit. Not too sweet. Oh, and actually, can you make a decaf? I know that probably sounds strange with an extra shot, but I just genuinely love the taste of espresso without the caffeine. Huh? Honestly, you are not the first person to order that decaf, double shot, oat milk latte, half pump vanilla. Anything else I can add? Actually, yes. Sorry. One more thing.
Can you leave a little room at the top? I like to add my own cream after. No problem at all. Just so you know, the extra shot does add to the price. It is 75 cents on top. Oh, that is completely fine. Yeah, great. And can I get a name for the order? Alex. Perfect. Cash or card today? Card. Actually, hang on. Do you guys have any of those coffee cards? Like a loyalty card or something? We do. Every 10 drinks, you get one free. I can set that up for you right now if you want. It only takes a second. Oh, yes, please. That would be great.
Cool. Let me just grab one. Okay. So, I am going to stamp it once for today's order. There you go. Nine more to go. Amazing. Thank you. So, what is my total? So, with the extra shot, that comes to $6.20. Sorry, quick question. Is the oat milk extra too or just the shot? Just the shot. Oat milk is included in the base price here. Oh, nice. Good to know. Perfect. I will just need you to tap or insert whichever you prefer. Okay. Here's my card. I will tap.
Great. That has gone through. So, your order is a decaf oat milk latte double shot half pump vanilla room at the top. I will call out Alex when it is ready. Should be about 3 to 4 minutes. Perfect. Oh, and is there a sleeve on that cup? I always burn my hand. Always. Yes, we put a sleeve on all the to-go cups. You are good. Amazing. Thank you so much. Of course. Have a wonderful day. You too. Thanks. Now it is your turn. The conversation will play again, and this time, say the customer's words out loud at the exact same time you hear them. Same pace. Do not wait. Here we go.
Hi there. Welcome in. What can I get started for you? Hi, can I get a medium latte, please? Absolutely. Is that for here or to go? To go, please. Perfect. And what kind of milk would you like? We have whole, skim, oat, almond, and soy. Oat milk, please. Actually, wait. Can I also add an extra shot of espresso? Of course. So, that is a medium oat milk latte with an extra shot. You want any syrup in there? Vanilla, caramel, hazelnut? H You know what? Can I get half a pump of vanilla? Half a pump? Sure, we can do that.
Just a tiny bit. Not too sweet. Oh, and actually, can you make a decaf? I know that probably sounds strange with an extra shot, but I just genuinely love the taste of espresso without the caffeine. Huh? Honestly, you are not the first person to order that decaf double shot oat milk latte half pump vanilla. Anything else I can add? Actually, yes. Sorry. One more thing. Can you leave a little room at the top? I like to add my own cream after. No problem at all. Just so you know, the extra shot does add to the price. It is 75 cents on top.
Oh, that is completely fine. Yeah. Great. And can I get a name for the order? Alex. Perfect. Cash or card today? Card. Actually, hang on. Do you guys have any of those coffee cards? Like a loyalty card or something? We do. Every 10 drinks, you get one free. I can set that up for you right now if you want. It only takes a second. Oh, yes, please. That would be great. Cool. Let me just grab one. Okay. So, I am going to stamp it once for today's order. There you go. Nine more to go. Amazing. Thank you. So, what is my total? So, with the extra shot, that comes to $620.
Sorry, quick question. Is the oat milk extra too or just the shot? Just the shot. Oat milk is included in the base price here. Oh, nice. Good to know. Perfect. I will just need you to tap or insert whichever you prefer. Okay, here's my card. I will tap. Great. That has gone through. So, your order is a decaf oat milk latte, double shot, half pump vanilla, room at the top. I will call out Alex when it is ready. Should be about 3 to 4 minutes.
Perfect. Oh, and is there a sleeve on that cup? I always burn my hand. Always. Yes, we put a sleeve on all the to-go cups. You are good. Amazing. Thank you so much. Of course. have a wonderful day. You too. Thanks. By the way, if you're watching this and you're like, "Marina, this is amazing, but I want real stuff. I want real conversations with real people where I will have to think on my feet, respond to something unexpected, and keep going." Well, I have something for you that will help do exactly that. It is called Speaking Club Pro. Every week, you get a schedule of live Zoom sessions. Each session runs from 40 to
60 minutes and it's dedicated to one specific topic. You can come to as many sessions as you like. And if you want to practice every single day, well, nobody's stopping you. You can just keep coming and chatting. All the details and discussions happen in the Telegram channel where you can also find other members and get yourself a study buddy, someone to practice with regularly. Regular price is $55 a month, but because you're watching this video, you have a promo code. Use code Lingo Marina. Your first month is just $35.
Click the link in the description, sign up, use the code, and start practicing speaking English with real people. Okay, now let's get back to our conversations. The second conversation is in a clothing store. You are the customer and you need help finding something, but it turns out to be a little more complicated than just picking a size off the shelf. Before you listen, here are the words and phrases you will hear. First, aisle. An aisle is one of the long walkways between the shelves or racks in a store. So, the third aisle means the third walkway. Next, to be in stock, if something is in stock, the store has it
available right now. If it is out of stock, they have sold out and you cannot buy it today. Then to check in the back, most stores have a storage room behind the main shop floor. When a staff member says they will check in the back, they are going to look in that storage area for what you need. Next, to place an order. When a store places an order for you, they contact their supplier to get the item sent in. it will arrive later and you are essentially reserving it. Next, to exchange. An exchange is when you swap one item for a different one. Usually a different size or color. You do not get cash back. You get a different item instead.
Next, store credit. Store credit is what a shop gives you instead of a cash refund. You can only spend it in that store, but you do not lose the value of what you paid. Then, receipt. A receipt is your printed or digital proof of purchase. Stores almost always ask to see it if you want to return or exchange something. Next, to run small, when clothing runs small, the sizing comes up smaller than you would normally expect. So, a medium in that brand might fit more like a small. Then, final sale. Final sale means the item cannot be returned or exchanged under any circumstances. Once you buy it, the transaction is done and finally on the floor. And when a staff member says something is on the floor, they mean it is out in the main
shopping area where customers can see and pick it up. Now listen to the full conversation from start to finish. Pay attention to the rhythm, the inonation, and how the sentences connect. Excuse me. Hi. I am looking for a specific jacket I saw on your website. The navy quilted one. Do you carry it in store? Yes, I know exactly the one you mean. We do carry it. What size are you looking for? Ideally, a medium, but I would try a large as well if that is what you have. Okay, let me take a look. I am pretty sure I saw some on the floor this morning, but we have had a busy day.
Give me just a second. Of course, take your time. So, right now, I have got a small and an extra large on the floor. The medium and large are both showing as out of stock in the system, but honestly, that does not always mean we have nothing. Let me go and check in the back for you. Oh, that would be wonderful. Thank you. No problem at all. I will be back in 2 minutes. Okay, so good news and sort of good news. I found a medium in the back, but it is in the olive, not the navy. And I do have the large and navy. Honestly, can I try both? I want to see how the large and navy fits before I decide. Absolutely. The fitting rooms are around the corner to your left, just past the accessory section. Hi, I am back.
So, the large and navy actually fits pretty well. Better than I expected. Yes, they do tend to run small. Most customers go up at least one size with them. So, what you are experiencing is pretty typical. Good to know. Does this brand run small in general? Because the large is fitting me like a medium normally would. You are not between sizes or anything. The large is genuinely your size in this brand. That is reassuring. Thank you. What about the olive medium? Did that one fit differently? Because olive is the same cut and same fabric. It should fit the same way. If the large navy works, the medium olive probably would not. It would likely feel a bit tight, right? Okay. Um, I think I will stick with the large and navy then. Is this
one part of the current sale? I saw something on your homepage about a promotion. Yes, it is 20% off right now. The one thing to mention is that sale items are final sale, meaning no returns. Exchanges are still fine within the 28 days. That is totally fair. Okay, I am going to take it. Great choice. It is honestly one of our most popular pieces this season. Do you want to pay here or at the main till? I will go to the main till. Thank you so much for your help. You really went above and beyond. It is my pleasure. That is what I am here for. Enjoy the jacket.
Thank you. Okay, now you speak the conversation plays again. Say the customer's words at the exact same time as you hear them. Excuse me. Hi. I am looking for a specific jacket I saw on your website. The navy quilted one. Do you carry it in store? Yes, I know exactly the one you mean. We do carry it. What size are you looking for? Ideally, a medium, but I would try a large as well if that is what you have.
Okay, let me take a look. I am pretty sure I saw some on the floor this morning, but we have had a busy day. Give me just a second. Of course, take your time. So, right now, I have got a small and an extra large on the floor. The medium and large are both showing as out of stock in the system, but honestly, that does not always mean we have nothing. Let me go and check in the back for you. Oh, that would be wonderful. Thank you. No problem at all. I will be back in 2 minutes. Okay, so good news and sort of good news. I found a medium in the back, but it is in the olive, not the navy. And I do have the large and navy.
Honestly, can I try both? I want to see how the large and navy fits before I decide. Absolutely. The fitting rooms are around the corner to your left, just past the accessory section. Hi, I am back. So, the large and navy actually fits pretty well. better than I expected. Yes, they do tend to run small. Most customers go up at least one size with them. So, what you are experiencing is pretty typical. Good to know. Does this brand run small in general? Because the large is fitting me like a medium normally would. You are not between sizes or anything. The large is genuinely your size in this brand. That is reassuring. Thank you. What about the olive medium? Did that one fit differently?
Because olive is the same cut and same fabric, it should fit the same way. If the large navy works, the medium olive probably would not. It would likely feel a bit tight, right? Okay. Um, I think I will stick with the large and navy then. Is this one part of the current sale? I saw something on your homepage about a promotion. Yes, it is 20% off right now. The one thing to mention is that sale items are final sale, meaning no returns. Exchanges are still fine within the 28 days. That is totally fair. Okay, I am going to take it. Great choice. It is honestly one of our most popular pieces this season. Do you want to pay here or at the main till?
I will go to the main till. Thank you so much for your help. You really went above and beyond. It is my pleasure. That is what I am here for. Enjoy the jacket. Thank you. Conversation three. And this time you're not face to face with someone. You're on the phone. You're calling a restaurant to make a reservation. And it turns out the time you want is not available. So you have to think on your feet and work something out. Phone calls in English can feel harder than face tof face conversations because you cannot see the other person's face. You cannot use gestures and you have to keep the conversation moving without any awkward
silences because then people will think you're disconnected. This one is a great practice for that. Here are the words and phrases you will hear. First, to make a reservation. To make a reservation means to book a table at a restaurant ahead of time. It is the phrase you will use every time you call. Next, party of. Party of is how restaurants refer to the size of your group. So if they ask how many, you might say a party of four, meaning four people dining together. Then availability. Availability means whether something is free or open at a particular time. Asking do you have availability on Friday is another way of asking if they have a free table that day. Next, fully booked. When a restaurant is fully booked, it means every table for that time has already
been reserved and there's nothing left. Then waiting list. A waiting list is what restaurants use when they are fully booked. They take your name and contact you if a cancellation comes in. Next, indoor and outdoor seating. Indoor seating is inside the restaurant and outdoor seating is outside, usually on a terrace or patio. Most restaurants will ask which you prefer when you book. Then dietary requirements. Dietary requirements are any specific food needs someone in your group has. An allergy, an intolerance, or a choice like being vegetarian or vegan.
Next, to note something down. When someone notes something down, they are writing it in their records. So when the restaurant says I will note that down, they are making sure your details are saved. Then confirmation. A confirmation is a message, usually a text or email that proves your booking went through and gives you the details in writing. And finally, occasion. An occasion is the reason for your visit. A birthday, an anniversary, a work dinner. Restaurants sometimes ask so they can add a small personal touch. Now listen to the full conversation from start to finish. Pay attention to the rhythm, the inonation, and how the sentences connect.
Hi there. Good evening. Good evening, Olive and Vine. How can I help you? I am hoping to make a reservation for this Saturday. Is that something you can help me with? Of course, I would be happy to. How many people will you be dining with? There will be six of us. And what time were you thinking? We were really hoping for 8:00 if that is possible. Let me check availability for Saturday at 8 for six people. One moment. Unfortunately, we are fully booked at 8:00 on Saturday. I'm sorry about that. Oh, that is a shame. What about 7:30 or anywhere in that range?
7:30 is also fully booked, I'm afraid. I do have availability at 6:45 and then the next slot after that would be 8:45. 6:45 is quite early for our group. Is there genuinely nothing between 7 and 8:30? Actually, hold on. I have just had a cancellation come through for 7:15. It literally just came in. Would that work for you? 7:15 would actually be perfect. Yes, let us go with that. Wonderful. Now, for a party of six at 7:15, that would be one of our larger tables. Can I ask, will you be wanting indoor or outdoor seating? We do have a terrace.
What is the weather forecast looking like for Saturday? I honestly have no idea. Uh, I wish I knew. We are expecting it to be dry, but quite cool in the evening. Most of our outdoor guests this time of year do end up moving inside after a while. I would probably suggest indoor to be safe. Indoor is fine. Yes, let us do that. Perfect. Can I take a name for the reservation? Yes, it is Carter. C A R T E R. Carter. Lovely. And a contact number? Of course. It is 0779462. Got that? Do any of your party have dietary requirements we should be aware of?
Yes. Two of us are vegetarian and one person has a serious nut allergy. I really want to make sure that gets flagged clearly. Absolutely. I am noting it down right now. Two vegetarians and one severe nut allergy. Our kitchen is very thorough with allergies and the chef will be briefed before you arrive. That is really reassuring. Thank you. Of course. One more thing. Can I ask is this for any special occasion? It is actually a birthday dinner. My friend is turning 30. Oh, how lovely. I will add that to the booking. We always try to do something small for birthdays. Nothing is guaranteed, but we like to make it feel special.
That is so kind. And will I receive a confirmation of some kind? Yes, you will get a confirmation text within the next hour to the number you gave me. And we do ask that if anything changes and you cannot make it. Please let us know as early as possible so we can release the table. Absolutely. Of course. That is completely fair. Brilliant. So to confirm, table for six this Saturday at 7:15 under Carter, two vegetarians, one serious nut allergy, birthday dinner, indoor seating. Is there anything else I can help with? No, I think that covers everything. Thank you so much. You have been incredibly helpful.
It is my pleasure. We look forward to seeing you all on Saturday. Have a lovely evening. Goodbye. You too. Thank you. Goodbye. Now it is your turn. The conversation will play again. And this time, say the customer's words out loud at the exact same time you hear them. Same pace. Do not wait. Here we go. Hi there. Good evening. Good evening, Olive Vine. How can I help you? I am hoping to make a reservation for this Saturday. Is that something you can help me with? Of course, I would be happy to. How many people will you be dining with? There will be six of us.
And what time were you thinking? We were really hoping for 8:00 if that is possible. Let me check availability for Saturday at 8 for six people. One moment. Unfortunately, we are fully booked at 8:00 on Saturday. I'm sorry about that. Oh, that is a shame. What about 7:30 or anywhere in that range? 7:30 is also fully booked. I'm afraid I do have availability at 6:45 and then the next slot after that would be 8:45. 6:45 is quite early for our group. Is there genuinely nothing between 7 and 8:30?
Actually, hold on. I have just had a cancellation come through for 7:15. It literally just came in. Would that work for you? 7:15 would actually be perfect. Yes, let us go with that. Wonderful. Now, for a party of 6 at 7:15, that would be one of our larger tables. Can I ask, will you be wanting indoor or outdoor seating? We do have a terrace. What is the weather forecast looking like for Saturday? I honestly have no idea. Uh, I wish I knew. We are expecting it to be dry, but quite cool in the evening. Most of our outdoor guests this time of year do end up moving inside
after a while. I would probably suggest indoor to be safe. Indoor is fine. Yes, let us do that. Perfect. Can I take a name for the reservation? Yes, it is Carter. C A R T E R. Carter. Lovely. And a contact number? Of course. It is 0779462. Got that? Do any of your party have dietary requirements we should be aware of? Yes. Two of us are vegetarian and one person has a serious nut allergy. I really want to make sure that gets flagged clearly.
Absolutely. I am noting it down right now. Two vegetarians and one severe nut allergy. Our kitchen is very thorough with allergies and the chef will be briefed before you arrive. That is really reassuring. Thank you. Of course. One more thing. Can I ask is this for any special occasion? It is actually a birthday dinner. My friend is turning 30. Oh, how lovely. I will add that to the booking. We always try to do something small for birthdays. Nothing is guaranteed, but we like to make it feel special. That is so kind. And will I receive a confirmation of some kind? Yes, you will get a confirmation text within the next hour to the number you gave me. And we do ask that if anything changes and you cannot make it. Please let us know as early as possible so we
can release the table. Absolutely. Of course. That is completely fair. Brilliant. So to confirm table for six this Saturday at 7:15 under carter two vegetarians one serious nut allergy birthday dinner indoor seating is there anything else I can help with? No I think that covers everything. Thank you so much. You have been incredibly helpful. It is my pleasure. We look forward to seeing you all on Saturday. Have a lovely evening. Goodbye. You too. Thank you. Goodbye. On to conversation number four. You have just arrived at a hotel after a long journey and you go to check in. But there is a small problem waiting for you at the front desk. Here are the words and
phrases you will need. First, to check in. To check in at a hotel means to arrive. Confirm your booking at the front desk and get your room key. Next, reservation. A reservation is a booking you made ahead of time. At a hotel, you will usually open with, "I have a reservation under the name," followed by your name. Then, king bed versus queen bed. A king and a queen are both standard hotel bed sizes, but a king is larger. Many hotels let you specify which you want when you book. Next, complimentary. Complimentary means free of charge offered as a courtesy. So complimentary breakfast means it is included and you do not pay extra. Then
to charge something to the room. To charge something to the room means to add it to your hotel bill rather than paying for it separately at that moment. Next, incidentals. Incidentals are a deposit that hotels hold on your card when you arrive to cover any potential extras like mini bar use or damages. It is released back to you when you check out if you have not used anything. Then late checkout. Late checkout means staying in your room past the standard checkout time, which is usually noon. Some hotels offer it for free depending on availability.
Others charge a small fee. Next, do not disturb. Do not disturb is a sign or a switch on your hotel room door that tells housekeeping and staff not to knock or enter. Then to upgrade. To upgrade a guest means to move them to a better room than the one they booked. Sometimes hotels do this for free as a goodwill gesture. And finally, amenities. Amenities are all the facilities and services a hotel provides. Things like a gym, a pool, a restaurant, or room service. Now, listen to the full conversation from start to finish. Pay attention to the rhythm, the inonation, and how the sentences connect. Good evening. Welcome to the meridian.
Checking in. Yes. Hi. I have a reservation. The name is Jordan. Jamie Jordan. Let me pull that up. One moment. Okay, I have got you here. A standard king room, two nights. Checking out Sunday morning. Is that right? That is correct. Yes. So, I do need to mention something. The room you originally booked had a maintenance issue earlier today, a problem with the heating unit. I am really sorry about that. But what I have done is moved you to a room on the fourth floor. It is a superior room, slightly larger, same rate. So, there is no extra charge at all. Oh, well, that actually sounds fine. Does it have a king bed? I specifically requested one when I made the booking.
It does. Yes. King bed, city view, and it is on the quieter side of the building away from the street. So, in some ways, it is actually an upgrade. Okay, that sounds good. I will not complain. Is breakfast included with my rate or is that separate? Breakfast is not included in the standard rate, unfortunately. However, we do have a complimentary coffee and pastry station in the lobby every morning from 6 until 10. And our restaurant does a full breakfast, which you can either pay for directly or charge to the room. I will probably just
grab something from the lobby. That is fine. What about the gym? Is that available to guests? Yes, the gym is complimentary for all guests. It is on the second floor and it is open 24 hours. The pool is also available though that closes at 10:00 in the evening. Good to know. And the mini bar in the room, how does that work? Everything in the mini bar is charged to your room automatically when it is removed from the fridge. You will see it itemized on your bill at checkout. On that note, I do need to take a card for incidentals. It is a hold of $50 that is released in full when you check out, assuming no extras.
Sure, of course. Here's my card. Thank you. Just give me a moment. Perfect. That has gone through. Here are your two key cards. The lifts are just to your right, fourth floor, room 412. The key cards also get you into the gym and the pool. Great. One thing I wanted to ask, is there any chance of a late checkout on Sunday? My flight is not until quite late in the evening. I cannot confirm it right now, but if you call down to reception on Sunday morning, we can check what the availability looks like. If the room is free for that night, we can usually extend until 200 p.m. at no extra charge. That would be really helpful. Thank you.
Last thing, the do not disturb, is it a physical sign or is there a switch somewhere? It is a switch just inside the door on the left hand side as you walk in. When it is on, a light comes on outside your room and housekeeping will not enter. Perfect. That is everything I needed. Thank you so much. Absolutely. My pleasure. I hope you have a really comfortable stay. Do not hesitate to call the front desk if you need anything at all. We are here 24 hours. Wonderful. Thank you. Good night. Okay, now you speak. The conversation plays again. Say the customer's words at the exact same time as you hear them. Good evening. Welcome to the meridian. Checking in.
Yes. Hi. I have a reservation. The name is Jordan. Jamie Jordan. Let me pull that up. One moment. Okay. I have got you here. A standard king room. Two nights. Checking out Sunday morning. Is that right? That is correct. Yes. So, I do need to mention something. The room you originally booked had a maintenance issue earlier today. A problem with the heating unit. I am really sorry about that. But what I have done is moved you to a room on the fourth floor. It is a superior room, slightly larger, same rate. So, there is no extra charge at all. Oh, well that actually sounds fine. Does it have a king bed? I specifically requested one when I made the booking.
It does. Yes. King bed, city view. And it is on the quieter side of the building away from the street. So, in some ways, it is actually an upgrade. Okay, that sounds good. I will not complain. Is breakfast included with my rate or is that separate? Breakfast is not included in the standard rate, unfortunately. However, we do have a complimentary coffee and pastry station in the lobby every morning from 6 until 10. And our restaurant does a full breakfast, which you can either pay for directly or charge to the room.
I will probably just grab something from the lobby. That is fine. What about the gym? Is that available to guests? Yes, the gym is complimentary for all guests. It is on the second floor and it is open 24 hours. The pool is also available, though that closes at 10:00 in the evening. Good to know. And the mini bar in the room, how does that work? Everything in the mini bar is charged to your room automatically when it is removed from the fridge.
You will see it itemized on your bill at checkout. On that note, I do need to take a card for incidentals. It is a hold of $50 that is released in full when you check out, assuming no extras. Sure, of course. Here's my card. Thank you. Just give me a moment. Perfect. That has gone through. Here are your two key cards. The lifts are just to your right, fourth floor, room 412. The key cards also get you into the gym and the pool. Great. One thing I wanted to ask, is there any chance of a late checkout on Sunday? My flight is not until quite late in the evening.
I cannot confirm it right now, but if you call down to reception on Sunday morning, we can check what the availability looks like. If the room is free for that night, we can usually extend until 200 p.m. at no extra charge. That would be really helpful. Thank you. Last thing, the do not disturb, is it a physical sign or is there a switch somewhere? It is a switch just inside the door on the left hand side as you walk in. When it is on, a light comes on outside your room and housekeeping will not enter.
Perfect. That is everything I needed. Thank you so much. Absolutely. My pleasure. I hope you have a really comfortable stay. Do not hesitate to call the front desk if you need anything at all. We are here 24 hours. Wonderful. Thank you. Good night. Before we get to the next conversation, I want to quickly tell you about something. If you are watching this video, you're probably at an intermediate level. You understand English well, but speaking still feels like quirk. Our team from Lingua Trip built a course exactly for that stage. The course is called from intermediate to advanced. It covers grammar, vocabulary, speaking, writing, and listening. We give you practical tasks
and we keep you motivated. I've recorded some classes about my own experience learning English. We also have my favorite Vania Puck who doesn't even sound like a non-native speaker. His accent is amazing and he's a great teacher. Also an amazing human being. We've been friends for 10 years. Plus, we have a native speaker who joined us in this course to help you improve your grammar. If you choose the standard or pro package, you'll also get access to a group chat mentored by Vignia. homework feedback directly from him and a weekly speaking club with the native speaker. You'll take part in our challenge mode, complete tasks with your study buddy, earn points, and get a chance to win amazing prizes from Lingua Trip. You'll
also receive extra memos and practice tasks to help you go deeper and stay consistent. The link is down below, and the next batch is starting soon, so sign up and take part in our best-selling course, from intermediate to advanced. We already have thousands and thousands of students who've taken it and their results speak for themselves. Let's move on to the conversation number five. You are at the doctor's office for a recurring problem. You have been getting migraines for a while and they are getting worse. This conversation is entirely verbal. No examinations, no tests, just you describing what you experience and the doctor asking questions and discussing options.
Quick note before we start. Everything in this conversation and the next one is purely for English practice. Nothing here is medical advice. So please always talk to a real doctor about anything health related. Okay, here are the key phrases you will hear. First, recurring. Recurring means something that keeps happening again and again over time. A recurring headache is one that comes back regularly, not just once. Next, to trigger something. A trigger is something that causes a migraine to start, like stress, certain foods, or lack of sleep. When the doctor asks what triggers your migraines, they want to know what sets them off. Then to come on, to come on describes how something
starts. It came on suddenly means it started very fast and without warning. Next, throbbing. Throbbing describes a type of pain that pulses. It beats or pounds in rhythm, often in time with your heartbeat. Migraines are very commonly described as throbbing. Then sensitivity. Sensitivity means being strongly affected by something. Light sensitivity means a bright light makes your symptoms worse. Sound sensitivity means noise is painful or unbearable. Next, to rule something out. When a doctor rules something out, they are eliminating a possible cause. Ruling out anything serious means making sure there is no serious underlying condition causing the problem. Then prescribed.
When a doctor prescribes something, they officially recommend and authorize a specific medication for you. The medication they prescribe is called a prescription. Next, over- the-counter. Over-the-counter means medication you can buy at a pharmacy without a prescription, like painkillers or antihistamines. Then to keep a diary. Keeping a diary in a medical context means writing down your symptoms, when they happen, how long they last, and what might have caused them. Doctors often ask patients to do this. And finally, referral. A referral is when your doctor sends you to see a specialist, another doctor with expertise in a specific area. If your GP
refers you to a neurologist, they are sending you to a brain and nervous system specialist. Now, listen to the full conversation from start to finish. Pay attention to the rhythm, the inonation, and how the sentences connect. So, what can I do for you today? Hi, thanks for fitting me in. I have been getting these migraines for about 6 months now, and honestly, they have been getting a lot worse recently. I wanted to finally come in and talk to someone about it. I am glad you came in. 6 months is a while to be dealing with that. Can you tell me a bit more about what they are like? How often are they happening?
At first, it was maybe once or twice a month, which I could manage, but for the last two months or so, it has been more like once or twice a week, sometimes even more. That is quite a significant increase. And when a migraine comes on, how would you describe the pain itself? It is always on one side of my head, usually the right. It is a really intense throbbing pain, like a pulsing, and it just builds and builds. At its worst, I genuinely cannot function. Does the pain come on gradually, or does it hit you suddenly? It usually builds over about an hour. Sometimes I get a kind of warning beforehand. I start seeing these flickering lights at the edge of my vision. Then I know one is coming.
That visual disturbance you are describing is called an aura. It is actually quite a classic migraine pattern. Do you also get any nausea when they happen? Yes, almost always. and I become really sensitive to light and sound. I basically have to go and lie down in a dark, quiet room and wait it out. It usually lasts anywhere from 4 to 8 hours. Have you noticed anything that tends to trigger them? Certain foods, stress, changes in your sleep. Stress is definitely a big one. I have a pretty demanding job and I have noticed they are much worse during busy periods.
I also think red wine is a trigger for me. I have stopped drinking it and that seems to have helped a little and if I do not sleep enough, I almost always get one the next day. Those are all very common triggers. What have you been taking for them when they come on? Just over- the-counter painkillers, ibuprofen mostly. They take the edge off slightly, but they do not really touch the pain if it is a bad one. I feel like I am just waiting it out rather than treating it. That makes sense. Standard painkillers are not really designed for migraines.
They work on general pain but not on the specific mechanism that causes a migraine. There is a class of medication called tripans that are specifically designed for migraines and they work much better for most people. I would like to prescribe you something to try. I had no idea that existed. Is it something I take every day or only when I feel one starting? You take it at the onset. As soon as you feel the migraine starting or even during the aura if you get one. The earlier you take it, the better it works. It is not a daily medication. That sounds much more manageable. Should I be worried that they are happening this frequently? Is there something more serious that could be causing this?
It is always sensible to ask that question based on what you have described. The pattern, the one-sided throbbing, the aura, the triggers, this is very consistent with a straightforward migraine disorder. But because the frequency has increased significantly, I do want to rule out anything else. I am going to refer you to a neurologist just to be thorough. Okay, that is a bit nerve-wracking to hear, but I understand. I want to be clear. I am not referring you because I am worried. It is a standard practice when migraines become this frequent. The neurologist can also offer additional treatment options if the trip tans do not give you enough relief.
That is reassuring. Thank you. Is there anything I can do in the meantime to help manage them? A few things. I would really encourage you to keep a migraine diary. Write down when each one happens, how long it lasts, how severe it is, and what you were doing or eating in the hours before. That information will be very useful for the neurologist. And try to keep your sleep as consistent as possible. Going to bed and waking up at the same time every day makes a real difference for a lot of migraine sufferers. I can definitely do that. I will start tonight. How long will it take to get the neurologist appointment? It varies but typically a few weeks. In the meantime, try the prescription I am giving you and keep that diary. Come
back and see me in a month and we can review how you are getting on. Perfect. Thank you so much. I feel a lot better just having talked this through. Of course. I hope the medication makes a difference. Take care. Okay. Now you speak the conversation plays again. Say the customer's words at the exact same time as you hear them. So, what can I do for you today? Hi, thanks for fitting me in. I have been getting these migraines for about 6 months now, and honestly, they have been getting a lot worse recently. I wanted to finally come in and talk to someone about it. I am glad you came in. 6
months is a while to be dealing with that. Can you tell me a bit more about what they are like? How often are they happening? At first, it was maybe once or twice a month, which I could manage, but for the last 2 months or so, it has been more like once or twice a week, sometimes even more. That is quite a significant increase. And when a migraine comes on, how would you describe the pain itself? It is always on one side of my head, usually the right. It is a really intense throbbing pain, like a pulsing, and it just builds and builds. At its worst, I genuinely cannot function. Does the pain come on gradually, or does it hit you suddenly?
It usually builds over about an hour. Sometimes I get a kind of warning beforehand. I start seeing these flickering lights at the edge of my vision. Then I know one is coming. That visual disturbance you are describing is called an aura. It is actually quite a classic migraine pattern. Do you also get any nausea when they happen? Yes, almost always. And I become really sensitive to light and sound. I basically have to go and lie down in a dark quiet room and wait it out. It usually lasts anywhere from 4 to 8 hours. Have you noticed anything that tends to trigger them? Certain foods, stress, changes in your sleep?
Stress is definitely a big one. I have a pretty demanding job and I have noticed they are much worse during busy periods. I also think red wine is a trigger for me. I have stopped drinking it and that seems to have helped a little. And if I do not sleep enough, I almost always get one the next day. Those are all very common triggers. What have you been taking for them when they come on? Just over-the-counter painkillers. Ibuprofen mostly. They take the edge off slightly, but they do not really touch the pain if it is a bad one. I feel like I am just waiting it out rather than
treating it. That makes sense. Standard painkillers are not really designed for migraines. They work on general pain but not on the specific mechanism that causes a migraine. There is a class of medication called tripans that are specifically designed for migraines and they work much better for most people. I would like to prescribe you something to try. I had no idea that existed. Is it something I take every day or only when I feel one starting? You take it at the onset, as soon as you feel the migraine starting or even during the aura if you get one. The earlier you take it, the better it works. It is not a daily medication. That sounds much more manageable. Should
I be worried that they are happening this frequently? Is there something more serious that could be causing this? It is always sensible to ask that question based on what you have described. The pattern, the one-sided throbbing, the aura, the triggers, this is very consistent with a straightforward migraine disorder. But because the frequency has increased significantly, I do want to rule out anything else. I am going to refer you to a neurologist just to be thorough. Okay, that is a bit nerve-wracking to hear, but I understand. I want to be clear. I am not referring you because I am worried. It is a standard practice when migraines become this frequent. The neurologist can also offer additional treatment options if
the tripans do not give you enough relief. That is reassuring. Thank you. Is there anything I can do in the meantime to help manage them? A few things. I would really encourage you to keep a migraine diary. Write down when each one happens, how long it lasts, how severe it is, and what you were doing or eating in the hours before. That information will be very useful for the neurologist. And try to keep your sleep as consistent as possible. Going to bed and waking up at the same time every day makes a real difference for a lot of migraine sufferers.
I can definitely do that. I will start tonight. How long will it take to get the neurologist appointment? It varies, but typically a few weeks. In the meantime, try the prescription I am giving you and keep that diary. Come back and see me in a month and we can review how you are getting on. Perfect. Thank you so much. I feel a lot better just having talked this through. Of course. I hope the medication makes a difference. Take care. Medical conversations are hard and this is exactly why we practice right now. Conversation six. you have just come from the doctor and you are at the pharmacy to pick up the migraine prescription. This is your first time taking this type of medication, so you
have real questions about how it works, when to take it, and what to expect. And again, just a reminder, this is English practice, not medical advice. Always check with your own doctor or pharmacist for anything that applies to you personally. Here are the key words and phrases. First, to pick up a prescription. To pick up a prescription means to go to the pharmacy and collect the medication your doctor has ordered for you. Next, at the onset. The onset of something is the moment it begins. Taking medication at the onset of a migraine means taking it as soon as you feel one starting, not waiting until it is already bad. Then side effects. Side effects are the unwanted things a medication can cause
alongside what it is supposed to do. Things like drowsiness, nausea, or dizziness. Next, drowsiness. Drowsiness means feeling unusually sleepy or less alert than normal. It is one of the most commonly listed side effects on medication packaging. Then to interact with when two medications interact, they affect each other in a way that can sometimes be harmful. It is always worth asking your pharmacist whether a new medication interacts with anything else you are taking. Next, generic versus brand name. A brand name drug is the commercial version made by the company that developed it. A generic is chemically identical but produced by a different manufacturer and sold for less
than insurance. Health insurance is a plan that covers part or all of your medical costs including medication in the US especially. This makes a huge difference to what you pay at the pharmacy. Next, to be covered. If a medication is covered by your insurance, your plan pays for some or all of the cost. If it is not covered, you pay the full price yourself. Then refill. A refill is when you get a new supply of the same medication after your first batch runs out. Some prescriptions allow multiple refills. Others require you to go back to your doctor first. And finally, to keep on hand. If you keep
something on hand, you make sure you always have it available and ready to use. For migraine medication, keeping it on hand means carrying it with you so you can take it the moment a migraine starts. Now, listen to the full conversation from start to finish. Pay attention to the rhythm, the inonation, and how the sentences connect. Hi there. How can I help you? Hi, I am here to pick up a prescription. The name is Jordan. Sarah Jordan. Jordan, let me have a look. Yes, I have got it here. It is sumatrian 50 mg. Is that what you were expecting? Yes, that is the one. My doctor prescribed it this morning for migraines.
Perfect. Is this the first time you have taken Sumatriptan? Yes, it is completely new to me. My doctor explained a little, but I would really appreciate going over how it works. Of course, happy to. So, sumatriptan is what is called a tripan. It works differently from a regular painkiller. It does not just block pain. It actually targets the cause of the migraine. The key thing is timing. You take it at the onset, meaning as soon as you feel a migraine starting. The earlier you take it, the better it works. My doctor mentioned I might get a warning before a migraine. I sometimes see flickering lights. Should I take it then or wait until the head pain actually starts? If you get that visual warning, that is actually the ideal time
to take it. Right at that moment before the headache even begins. That is when it is most effective. Good to know. And what if it does not work? Can I take a second one? Yes. If the first dose has not given you enough relief after 2 hours, you can take a second one. But do not take more than two in any 24-hour period. Okay, that is clear. Are there side effects I should be aware of? Some people feel a bit of drowsiness or a mild heaviness in the chest or limbs shortly after taking it. It usually passes quickly. A small number of people
feel a little nauseous, but that is less common. If you ever feel chest tightness that does not go away, contact a doctor. That sounds a bit alarming. Should I be worried about that? It is worth knowing about, but it is quite rare. The vast majority of people tolerate it well. Your doctor would not have prescribed it if there were any particular concerns about you specifically. That is reassuring. I am also taking a daily magnesium supplement. My doctor actually recommended it for migraines. Is there any issue with taking both? No, magnesium does not interact with sumatriptan at all. You are fine to take them together.
Great. This is quite expensive on the label. Is there a generic version available? There is. Yes. Sumatript tan itself is actually already the generic name. The brand name version is called Imitrix. What you have here is the generic, which is already the more affordable option. And let me check your insurance. Yes, it looks like it is covered. Your total today is $12. Oh, that is much better than I expected. Thank you. One last thing, how many tablets are in here, and how do I know when to request a refill? There are nine tablets in this pack. Given that you are just starting out, your doctor will
probably want to review how you are getting on before prescribing more. I would suggest keeping track of how many you use and going back to your doctor after a month or so. That makes sense. And I am guessing I should keep these on hand at all times rather than leaving them at home. Exactly. Keep them with you in your bag or your desk at work. A migraine can come on anywhere and the timing really matters with this medication. Good point. Okay, I think I have everything I need. Thank you so much. This has been really helpful. Of course. I hope they work well for you. Take care.
Thank you. Now it is your turn. The conversation will play again. And this time, say the customer's words out loud at the exact same time you hear them. Same pace. Do not wait. Here we go. Hi there. How can I help you? Hi, I am here to pick up a prescription. The name is Jordan. Sarah Jordan. Jordan, let me have a look. Yes, I have got it here. It is sumatrian 50 mg. Is that what you were expecting? Yes, that is the one. My doctor prescribed it this morning for migraines.
Perfect. Is this the first time you have taken Sumatriptan? Yes, it is completely new to me. My doctor explained a little, but I would really appreciate going over how it works. Of course, happy to. So, sumatriptan is what is called a tripan. It works differently from a regular painkiller. It does not just block pain. It actually targets the cause of the migraine. The key thing is timing. You take it at the onset, meaning as soon as you feel a migraine starting. The earlier you take it, the better it works. My doctor mentioned I might get a warning before a migraine. I sometimes see flickering lights. Should I take it then or wait until the head pain actually starts? If you get that visual warning, that is actually the ideal time
to take it. Right at that moment before the headache even begins. That is when it is most effective. Good to know. And what if it does not work? Can I take a second one? Yes. If the first dose has not given you enough relief after 2 hours, you can take a second one. But do not take more than two in any 24-hour period. Okay, that is clear. Are there side effects I should be aware of? Some people feel a bit of drowsiness or a mild heaviness in the chest or limbs shortly after taking it. It usually passes quickly. A small number of people
feel a little nauseous, but that is less common. If you ever feel chest tightness that does not go away, contact a doctor. That sounds a bit alarming. Should I be worried about that? It is worth knowing about, but it is quite rare. The vast majority of people tolerate it well. Your doctor would not have prescribed it if there were any particular concerns about you specifically. That is reassuring. I am also taking a daily magnesium supplement. My doctor actually recommended it for migraines. Is there any issue with taking both? No, magnesium does not interact with sumatriptan at all. You are fine to take them together.
Great. This is quite expensive on the label. Is there a generic version available? There is. Yes. Sumatript tan itself is actually already the generic name. The brand name version is called Imitrix. What you have here is the generic, which is already the more affordable option. And let me check your insurance. Yes, it looks like it is covered. Your total today is $12. Oh, that is much better than I expected. Thank you. One last thing. How many tablets are in here? And how do I know when to request a refill? There are nine tablets in this pack. Given that you are just starting out, your doctor will
probably want to review how you are getting on before prescribing more. I would suggest keeping track of how many you use and going back to your doctor after a month or so. That makes sense. And I am guessing I should keep these on hand at all times rather than leaving them at home. Exactly. Keep them with you in your bag or your desk at work. A migraine can come on anywhere and the timing really matters with this medication. Good point. Okay, I think I have everything I need. Thank you so much. This has been really helpful. Of course. I hope they work well for you. Take care.
Thank you. Last one. Conversation seven is about dealing with a problem. You ordered something online and what arrived is not what you were supposed to get. This situation requires you to stay calm, explain clearly what went wrong, and push for a solution without being rude. That takes a very specific kind of language, and these are the words and phrases you will need. First, to raise a complaint. To raise a complaint means to formally tell a company that something went wrong and that you expect it to be fixed. It is more serious than casually mentioning a problem. Next, order number. Your order number is the reference code you receive when you buy something online. Always have it ready
before you call customer service. It will be the first thing they ask for. Then, incorrect item. An incorrect item means you received the wrong product. A different color, the wrong size, or something completely different from what you actually ordered. Next, to process a return. And when a company processes a return, they begin the steps to collect the wrong item back and issue you a refund or send a replacement. Then, prepaid return label. A prepaid return label is a shipping label the company sends you so you can post the item back without paying for postage yourself. They cover the cost. Next, replacement. A replacement is a new correct version of the item the company sends you in place of the wrong or
damaged one you received. Then refund. A refund is your money returned to you, usually back to the original card or account you paid with. Next, to escalate. To escalate means to take your complaint to a higher level. You asked to speak to a supervisor or manager when the first person was unable to resolve it. Then priority shipping. Priority shipping is a faster delivery option that gets your package to you sooner than standard shipping, usually for an extra fee. And finally, to bear with someone. To bear with someone means to stay patient while they look something up or sort something out.
Bear with me is a natural polite way of asking you to wait just a moment. Now, just listen to the full conversation. Get familiar with the words, the pacing, and the way it sounds in natural speech. Thank you for calling Maple and Co. customer service. My name is Ryan. How can I help you today? Hi, Ryan. I am calling because I received my order yesterday, but there is a problem with it. I got completely the wrong item. Oh, I am sorry to hear that. I can absolutely help you sort this out. Can I start with your order number? Yes, it is MC-449-28731.
Thank you. Bear with me one moment while I pull that up. Okay. I have got your order here. You ordered the gray wool throw blanket. Correct. That is right. But what I actually received was a blue cotton one. different color, completely different material. I completely understand and I sincerely apologize for that. That should not have happened. So, what I can do is arrange a return of the incorrect item and get the right one sent out to you. Okay. And realistically, how long is all of that going to take? Because I bought this as a birthday gift and the birthday is coming up soon.
I understand the time pressure. So, the process is normally this. We email you a prepaid return label at no cost to you. You send the item back and once we receive it, we process the return within 2 to three business days. The replacement would then ship and reach you in 5 to seven business days after that. That might be too slow, honestly. The birthday is 10 days away. Is there anything you can do to speed it up? Let me see what options I have. I can flag your replacement as priority shipping, which would bring the delivery time down to 2 to 3 business days after we process the return. I want to be
upfront, though. I cannot promise an exact date. I appreciate the honesty. Can I ask one more thing? Do I need to wait for you to receive the return before you send the replacement? Or is there any way to send it out now given that this was your mistake, not mine? That is a fair point and I completely understand why you are asking. Normally, we do require the return to be initiated first, but given that this was our error, let me check with my supervisor and see what I can do. Would you mind holding for just a minute? Not at all. Go ahead. Thank you so much for holding. So, I spoke with my supervisor and because this was clearly our mistake, we are going to ship the correct item out to you today with priority shipping. You do
not need to wait. You will receive a separate email with a prepaid return label for the blue throw and you have 30 days to send it back at your convenience. That is brilliant. I really appreciate you sorting that out. It is absolutely the least we can do. You will get a confirmation email within the hour with a new tracking number. Is there anything else I can help you with? No, that is everything. Honestly, thank you so much, Ryan. You handled this really well. That means a lot. Thank you. I hope the gift arrives in time and that your friend has a wonderful birthday.
Thank you. Fingers crossed. Have a good day. You too. Take care. Goodbye. Bye. Now it is your turn. The conversation will play again and this time say the customer's words out loud at the exact same time you hear them. Same pace. Do not wait. Here we go. Thank you for calling Maple and Co. Customer service. My name is Ryan. How can I help you today? Hi Ryan. I am calling because I received my order yesterday, but there is a problem with it. I got completely the wrong item. Oh, I am sorry to hear that.
I can absolutely help you sort this out. Can I start with your order number? Yes, it is MC-49-28731. Thank you. Bear with me one moment while I pull that up. Okay. I have got your order here. You ordered the gray wool throw blanket, correct? That is right. But what I actually received was a blue cotton one. Different color, completely different material. I completely understand and I sincerely apologize for that. That should not have happened. So, what I can do is arrange a return of the incorrect item and get the right one sent out to you. Okay. And realistically, how long is all of that going to take? Because I bought this as a birthday gift and the birthday is coming up soon.
I understand the time pressure. So, the process is normally this. We email you a prepaid return label at no cost to you. You send the item back. And once we receive it, we process the return within 2 to three business days. The replacement would then ship and reach you in 5 to seven business days after that. That might be too slow. Honestly, the birthday is 10 days away. Is there anything you can do to speed it up? Let me see what options I have. I can flag your replacement as priority shipping, which would bring the delivery time down to 2 to 3 business days after we process the return. I want to be
upfront, though. I cannot promise an exact date. I appreciate the honesty. Can I ask one more thing? Do I need to wait for you to receive the return before you send the replacement? Or is there any way to send it out now given that this was your mistake, not mine? That is a fair point and I completely understand why you are asking. Normally, we do require the return to be initiated first, but given that this was our error, let me check with my supervisor and see what I can do. Would you mind holding for just a minute? Not at all. Go ahead. Thank you so much for holding. So, I spoke with my supervisor and because this was clearly our mistake, we are going to ship the correct item out to you today with priority shipping. You do
not need to wait. You will receive a separate email with a prepaid return label for the blue throw and you have 30 days to send it back at your convenience. That is brilliant. I really appreciate you sorting that out. It is absolutely the least we can do. You will get a confirmation email within the hour with a new tracking number. Is there anything else I can help you with? No, that is everything. Honestly, thank you so much, Ryan. You handled this really well. That means a lot. Thank you. I hope the gift arrives in time and that your friend has a wonderful birthday.
Thank you. Fingers crossed. Have a good day. You too. Take care. Goodbye. Bye. You made it through all of them speaking out loud. The more you repeat these, the faster your mouth catches up. If you want to keep working on your English beyond speaking, practice, grammar, vocabulary, writing, all of it. The link to our intermediate to advanced course is right below this video. Thousands of students have already gone through it and the next batch is starting soon. One last thing, tell me in the comments which of the seven conversations was the hardest for you.
I'm curious whether it's the phone call, the doctor, or something else entirely.
