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All right, so this is William Brown. He started his online business by charging a random dude off of the internet $50 for a three-page word document. But then that business grew from zero to $16.4 million over the next few years. And he then sold that company to a private equity firm in the US. In this case study, we're going to break down Will's entire journey into a five-step road map that he followed to start making money online as a complete beginner all the way through to becoming a multi-millionaire. We're going to talk about how he created his first offer, how he got traffic without actually having a following, how he built a sales process, how he converted strangers into paying customers, and how he ultimately
scaled from just $50 to $16.4 million. So, if you are interested in building a business that gives you the sort of financial freedom that lets you travel the world working from your laptop, then hopefully there's going to be a lot to learn from this video. So will let's say someone is watching this and they have never made money on the internet before but let's say you know they're a working professional in their 30s or 40s or something and they're like man I like this idea of starting an online education business I like the idea of being able to help people being able to use my expertise to help other people and being able to do it from the comfort of my own home being able to have flexibility to pick up my
kids from school and being able to make great money while doing it. What are the broad what's the highle road map that someone needs to follow in order to go from complete beginner to let's say 10k a month or 100k a year that kind of thing? Yeah, for sure. Well, there's really five steps. Okay, so step one is offer. Then comes traffic, sales process, conversion and value. Okay, now I'll give you an example. I worked with a gentleman from Canada called Kevin a few months ago. He'd been an accountant with his son for quite a few years. They owned uh two or three different practices over there and he found my YouTube channel, found out that he could potentially sell his knowledge to help other people either start or
grow their accounting firm. He came into the program and we worked on those uh things together. Now, the first thing that we did was design his offer and really his value proposition. How are you going to help people and when and why and with what really that's your offer and it comes with a promise which is an outcome that you're selling to the person. So let's say for example, grow your accounting firm, get more clients and make more money. So we know what offer we're doing now. So the next thing we need to think about is well, how do we get traffic? How do we get eyeballs? How do we get attention on that offer? And there's two key ways to do that. Organic content, paid advertising. You can do one or the
other. One is free, but you pay with your time. One is paid and you pay with your money rather than your time. Essentially, best thing to do is actually to do both in combination. So, we actually settled on a bit of content and mainly paid ads for Kevin. So, we had our offer, we knew what we were doing for traffic. Next comes the sales process. And this is pretty damn simple. It's a lot simpler than people think. For me, the best sales process is an explainer video, which tells the person who's watching all about you and how you can help them and what that kind of looks like. A button to book a call. When they click that button, they go to the conversion stage where they are converted from a viewer into usually a
sales call. Kevin will then take that sales call and if they turn into a customer, he then finally provides them with value. And you move through those five steps and within a few months, Kevin was already doing multi- five figures a month selling that program. So firstly, what is an offer and how would you coach someone through the process? So, an offer is a way that you're going to help somebody and a promise of a result that you're going to help somebody to get, right? And really, I think of offer as 50% and marketing as 50%. Because you can have a great offer, but if you don't get it out there properly, no one's going to know. And you can have great marketing and sell this thing, but if it's not good or
it's not right for them, then they're just going to refund that it's all going to kind of fall apart. So, offer 50%, marketing 50%. But to come back to the offer, it's really as simple as starting with a promise. I help these people to do this by this way. This method. That's what I call a an I help statement. Okay. Nice. What are your thoughts on niching down? How niche is niche enough and how niche is like too niche? Honestly, I'm not a fan of niching down and I don't really understand as such why people would niche down because by niching down, you are simply making your market smaller and there's less people that you can help. So, I've always
been a fan of going after the entire market. My last market was all losing traders on planet Earth. My existing market is anybody on Earth with a skill or a talent or knowledge who wants to monetize it and build an e-learning company. I can understand why you might think niching down is a good idea because it is a bit better for more specific messaging. But the reason I don't agree with it is because you're making your market smaller. Okay. Objection, your honor. Um, if I am looking for a photographer for my wedding, I would rather hire a wedding photographer and pay them way more money than hiring a photographer. You know, a neurosurgeon earns more money than a
general practitioner. They're special. They're more specialist. The market is smaller, but they're able to charge higher prices and able to stand out in a very crowded market. You've got me. You've got me there. No, there are definitely certain niches where I mean, let's let's say, for example, uh fat loss is a really good example. You It wouldn't really make sense. You could do the entire market, but it's less effective there. it's more effective to have men get six-packs, uh women over this age to lose this many pounds, uh new mothers to get back into shape, that kind of thing. So, in a niche like that, it does make sense to
niche inwards slightly, but not entirely. Those are still very large uh markets to serve. But for the most part, for most industries, I do suggest keeping it broad in most cases, not all. Okay. I speak to a lot of people who are like, "Okay, okay, then I want to sell a course and I think I should price it at $50." Yeah. Dot. And I'm like, easy, easy. I've got a whole pricing paradigm. Makes it so easy for people. Price is something that really overwhelms people, but it really doesn't have to. It's it's actually quite simple when you have a paradigm. So, I'll share the one that I use with you. There's three elements to price. Number one,
what is the 12 month value to the person that you're selling to? if they work with you and they get the average of the promised result that you're selling. So let's say for example, going back to my accounting client Kevin, let's say he could add $50,000 to someone's business within 12 months. Okay, so we've got that first thing. The second thing that I then think about is well, what is their affordability? Okay, so of the person that you're selling to the avatar, who are they? What is their likely career? What is their circumstances? and roughly how much could they, you know, reasonably afford. Number two. Number three, I then
try and charge roughly 10 to 15% of the 12-month value. Right? So, let's come back to Kevin. Say 50,000 is the average 12-month value. 10% is $5,000. Then I look at those three things and say, okay, $5,000 is 10% of 50K, which is fair value to us. It's fair value to the client. And then the only remaining question is can the avatar afford that price which is clearly yes for these people. There we go. We've got a fair value price around the 10 to 15% mark. That's how I look at price. Okay. So many objections to that because will this applies if you're selling a make money offer. But what if I'm like a life coach or like a guitar teacher or like a piano teacher or like a dot?
Like how could I mean you know the value to them is like uh 50 quid so maybe I should charge 10 quid for my course instead. I'll I'll give you another example to kind of make this real. Now, one of my favorite clients that I've ever worked with is somebody who helps people to stop drinking alcohol. Okay? Now, technically, what is the 12-month value of stopping drinking? Well, it's kind of hard to put a number on it, you would think, but actually he sells primarily to uh executives, to CEOs, founders, entrepreneurs, highlevel career style people. So, let's just think about this for a second. If they are drinking alcohol,
it's damaging their health, maybe their marriage, their relationship with their children, uh their career, their work life, they're worse in meetings, they're missing work, that kind of thing. So, actually, it's worth I mean, what what is it worth to keep your marriage, to keep your kids, to keep your career, to keep money coming in and pay your mortgage and on. So, it then becomes a little bit easier to put a financial number on it for those people. So, you could even say to the people like, "How much is this worth to sort your entire life out? Is it worth $5,000 to sort that out?" I would say yes. Is it worth 10? To the right person? Yes. To the right person, it's worth $100,000. And I believe as of now, he's charging
85,000 for that offer for a year of working with him to stop drinking alcohol. So, does that make a bit more sense? Yeah. Okay. Nice. So, what kind of questions are you asking people when someone comes to you and they're like, "Well, I want to build a business." It's like step one is offer like, "Yeah, I would say to them, okay, what is your skill or talent or specialist knowledge?" Nine out of 10 people will give me something there, at least something, but if someone said to me, I'm actually not sure. I would say to them, "Okay, well, what do you love doing or what do you consider yourself good at?" Now, I had this breakthrough with a client. I think it's about a year and a half ago when I was
having a very similar conversation to this and someone said to me, "Well, I'm very good at talking to girls and like arranging dates and going out with girls." I was like, "Okay, that's no it's certainly interesting." And he turned it into a what is it called? Cold approach kind of offer. Um, so there you go. That was something that he was good at, but he didn't really consider it a teachable skill, but it is a very teachable skill. He's making a lot of money with that. Now, you'd be surprised. People almost always have something like for example, my girlfriend Lauren, right? Um we were having this conversation and I said to her, "Well, what do you love?" And she said, "Well, I love, you know,
helping mothers with their babies and the nutrition and uh and all of that stuff." And I said, "Well, who would be your favorite person to work with?" And she said, "New mothers to help them over the following two, three, four, five months." Oh, right. Well, there's the avatar then. So, it's new mothers. I help new mothers to I don't know what the promise is. I can't say it properly. It's sort out the eating and sleeping and stuff like that to uh help them get their life back. And next comes the pricing thing. Do they have the affordability to afford what we would need to charge to be a functioning profitable business?
Probably yes. Tick. And then this is kind of starting to come together. So I think the variables thing that you mentioned is one of the key differentiators there. Yeah, as you were talking I was it was kind of coming to mind. I think one big question is like who can you actually help the most? Because if a doctor would were to come to me with that example, I would challenge them. I'd be like, okay, so you're telling me that okay, you've been through med school in the UK, are you telling me you can help a 16-year-old in Syria get into med school in uh Lebanon? And they'd probably be like, "No." I'm like, "Okay, cool. So
what country?" And they were like, "Oh, obviously in the UK." I'm like, "Okay, that wasn't obvious from your initials." So that massively changes. Great. Help people get into med medical schools in the UK. Now there are like 50 different medical schools in the U. There's public ones and there are private ones. What's the area that you have the most expertise in? Oh, obviously it's the public one because actually I went to med school before the private medical schools. Okay. No, fantastic. And sort of through that kind of conversation, what we're landing on is who can I actually best help? And then it's sort of like is that market big enough or do I need to go broader from that point? So
I in a way like I guess my approach is to start niche and then broaden out from there to land on who would my absolute dream client be. The one who would shout my name from the rooftops and be like oh my god I love working with this person. They love working with me. It's the absolute perfect fit. I completely agree with that. I think it's nice to think of the offer first, the market second, and then the avatar third. Okay. Yeah. And when you've got those three things in alignment, you've got a good offer, right? And you pull all those three things together, I think that's when you can really put a tick in that box. Now, if you're already making money, then
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building a sales argument, right? So in the sales funnel, the sales process in kind of over there, that is where you're going deep on what it is, who it is for, who it is not for, how it works, so on and so forth. So you don't really go that deep until you're building the sales process. Okay, nice. What are the major pitfalls you see people fall into at the offer stage? The major pitfalls that I see people fall into at the offer stage tends to be struggling to identify an avatar in a massive market. Okay. And a lot of that comes down to self-belief and they just need to think about exactly what you said. Listen, who can you help the most? Who's who's your ideal prospect that you'd love to get on a call? People
sometimes struggle to really nail down on that. Another thing is just believing that they have value to add. And this is where the 1 to 10 scale comes in. People think, "Oh god, I can't design a 10 out of 10 offer because I'm not a 10 out of 10. I'm a four out of 10." But that's the problem. They just don't understand. It doesn't need to be a 10 out of 10 offer. It just needs to be good enough to help the zeros and the ones. Again, coming back to avatar, those are the two big kind of mindset shifts that people need to go deep on. Nice. And to that first point where people are struggling to find the avatar within a big market like what are the sorts of things that they should think about?
Yeah. So I usually think about uh male female I think about the age. I think about the uh country uh affordability and finally and this is by far the most important the seriousness of the problem to that person because with within any market there's people who are more serious there's people who are less serious. So, if we take fitness for a second, well, somebody who is maybe a little bit on the older side, I don't know, 40 plus, y they're in a different place, you know, physically, uh they maybe got a wife, they've got kids, they've got a career, it's harder and they've got less time, so it's more serious to solve, right?
I've actually got a client right now, he only sells uh male fitness to people over 50 in America. So, that's a nice place to niche down for those reasons. Whereas to contrast that, if somebody was say 20 years old, they don't care about getting fit. They want to go out and get drunk and bloody party and all the things that young people want to do. So it's much less serious avatar, much harder sale. And then what's your take on uh you know the affordability thing? Are we only targeting people with lots of money? Basically, not necessarily. No. And the reason that I say that is because, for example, I have a book that I sell and that is $12.
Now, that is affordable to more or less anybody. And in that book is everything that I ever learned from the first six years of my career. Nothing held back. Anyone can buy that. And it's almost a gateway drug to my main program. Okay? Okay. So, it's there for to it's really there to add value and anybody who wants to go deeper and go further can come into the main program. The reason I give that example is because it's not just about charging the highest price that you possibly can and making as much money as you can. It's about serving as much of the market as you want to serve. Like for me, I want to sell to as many people as possible. I want to help as many people as possible. And if I only had a very expensive program, I'd be ruling
out 90% of the market. So for me it's useful to have the uh the book, the course, the coaching program, the mastermind. I even see the YouTube channel as like a free way to get started and get value. So it's good to serve the whole market if you can. Objection, your honor. Uh I'm worried that I don't have any skills that anyone would be willing to pay for. What do I do? Good question. Well, one thing that I always share with people that tends to actually help them understand that they can teach and that they can help people is the scale of 1 to 10. Okay, so let's take me at golf. I've never played I've
never held a club. I am a zero. Tiger Woods is a 10, probably an 11 to be honest by this stage. Now, I wouldn't actually want to learn from Tiger Woods. I'd I'd be embarrassed to stand in front of that guy having never played before. Right. I would really want someone who's about a four or a five m maybe a six. Okay? Someone that is far enough ahead of me but not too far ahead of me. So the first question that I would ask people is where would you put yourself on that scale of 1 to 10? That's the first question. And really, if you're
anywhere above, I would say about a two and a half to a three, then you can start one of these businesses and you can start by teaching zeros. Okay? So, let's say you're a three or a four at writing. I've I worked with a writing consultant when I was writing my book, who honestly I think was about a four or a five, and it was super helpful for me as a zero slash kind of a one, right? If you're further ahead, then that's fantastic. But a good way to think about it is if you're say a three, you can teach zeros. If you're a four or a five, you can teach zeros, ones, twos, maybe threes. If you're a seven or an eight, then naturally you can teach more, you know, the threes, the fours, the
fivesish, give or take. And if you're a 10, you're probably only going to want to work with sixes or sevens or above because any less would be a waste of your time. One objection I hear from a lot of people in our own um in our lifestyle business academy stuff is um yeah but that may be true but I don't have any teaching qualifications. You know the objection there would be in your in your golf example maybe you actually want to learn from someone who has a golf who actually is a golf teacher and has a golf teaching qualification rather than your mate who knows how to play golf. That's a really good point that you make there and I do agree. I think if somebody maybe has a teaching
qualification that is nice to have but I wouldn't say it's essential and actually sometimes when you get these professional qualifications as such you can put yourself in a bit of a box because they give you rules that you might otherwise not follow or they teach you different ways of doing things and they stop you doing it naturally. So in a way not having any qualifications and just being great at the thing, just naturally great at the thing. I think that gives you an edge and I think that's an edge that should be preserved actually because it's coming from more of a genuine let me help you and let me share what I've learned way rather than a do a because this do because this.
Sometimes a lack of structure can actually be the most valuable because it's the most genuine. By the way, all the stuff we're talking about in this video is stuff that we teach to students as part of our lifestyle business academy. That's like an online business school that me and my team run. And our goal is to mentor you through the process of building a $100,000 a year lifestyle business in under 12 months. So, if you are interested in learning more about that, there'll be some details down below. Who is this kind of online education business model not suitable for? It's not suitable for people that truly do not have a skill or a talent or some specialist knowledge and they really do not have any
self-belief in themselves at all and they would look at this and just say there is just there just really no way. I think if you truly don't have any of those things, it's not right for you. But to caveat that, you'd be surprised. Most people really do have something. I mean, the greatest example of this is one of my older clients, uh, really fantastic lady who teaches knitting. And when she came to me, she was making about 11,000 a month, which is already pretty good. When she left me, she was making about $19,000 a month, which is a bit better. And when I tell people about the knitting lady, people are always really surprised at how many things you really can teach. Some really
things that you would never think that you can ever teach. I very much agree. I'm kind of like in a way I want to say that online education business model is accessible to anyone but at the same time like for example we've got people applying to a lifestyle business academy and in a way like what are you know they put they fill out a big application and what we're really looking for in the application is do they have some kind of evidence of a pre-existing skill set either through their professional or personal experience which is why we ask the specific questions in the thing that could lead to a high ticket offer for at least $2,000.
Exactly. I mean, you have to have something to share, something to help people with, something to talk about. One example always comes to mind for me, and I don't know why this sticks in my head, but I've got a client, so I used to have a client who simply helps men get visible six-packs. That is his offer. You don't have a six-pack, you want to have a six-pack, come into the program. And to this day, he's making over $300,000 per month. Per month. Bloody hell. Helping men get visible six-packs. That really blew my mind. I mean, he was a little bit smaller when he first joined me as a client. I think he was doing about 70 a month when he first join joined me as a client, but nonetheless,
there's so much money to be made with such simple offers. And his offer is 5K and 15K. 5K for the a bit slower one, 15K for a bit faster one. Yeah. So, the other big objection I hear is, "But Will or Ali, the market is so saturated. I could teach people how to get six pack abs, but like there's everyone in their dog is trying to teach men how to get six pack abs. How on earth am I going to stand out in such a saturated market? dot. That is a very fair question. It's a very fair question. And honestly, whenever anybody comes to me with an idea for one of these businesses, the first thing that I say is go out there
and find other people that are doing it. And if you can't find other people that are doing it, it's probably a bad idea. If a lot of people are doing it, it's clearly a very good idea. Not only that, the world is a big place, okay? And people buy people. So, if you had a get a six-pack program, if I don't think I could ever do this because hey, I wish I had a six-pack, but if I did a six-pack offer as well, people would buy yours because of you. People would buy mine because of me. The truth is, people buy people along with the outcome. So, if somebody came to me and said, "Well, I would like to help people get into life coaching. What is the simplest way that I can just get started and get
the ball rolling?" I would say to them, right, let's start a YouTube channel. Let's start making just one or two talking headstyle videos per week where you talk to your ideal customer about what you want to help them with. And let's just start with a very small offer. It could just be consulting sessions or a package of consulting sessions for a nice low price. It might be $500 for a few calls. Might be $1,000 for a few calls. And inevitably as the YouTube grows, people are going to find the videos. Some people the power of 1% which we can talk about in a second, some people are absolutely going to buy those and then you can grow in confidence, conduct the sessions, add value and it all starts to come together
from there. So you don't have to start with ads and a big sales process and a high price and all this stuff. You can just start that small. Get it moving and get it working. This is one of the reasons why I wrote my book. I just wanted to write something where anyone can read it. It's very simple. It's it's step by step. So, I think people really over complicate this stuff sometimes. You really can just go out there and make some content and sell some consulting calls or just sell a you don't even have to do calls if you don't want to do a calls. You can just sell a course, but just get started is the best advice. Tell me more like how do ads work? A good starting point is around $1,000 per month. The reason that I say that is
because on average, depending on the offer and the niche, it's going to cost you around $70 to book a sales call. And that's not to take one, but that's to book one. Now, an average show rate is about 65%. So, if you book 10 calls, that might cost about $700. You're going to take, say, say, six of them, and you would hope to close one of them. And depending on your price, let's say your price was $2,000. Well, you've spent $700 to make 2,000. Now, you've got a profitable uh ads funnel there, and then you can start to scale into that. Caveat though, for certain offers, uh the cost per call will be higher. So, you need to be aware of your price point and also your close rate, your show rate, all of the nitty-gritty metrics.
You know, I've seen some YouTube ads. It's like, you know, um you know, they pay rent and link to advertise Wix and it's like massive production value and all of this sort of stuff. How elaborate are these ads? If I showed you my first few ads, you wouldn't believe me and you would laugh because I assure you, and in fact, I've still got these ads, so I can actually show you these video, right? The these old ads, but they were literally a screenshot of a chart with a voice over and subtitles. And those ads made me multiple millions of dollars, like multiple millions of dollars. So, your ads do not have to be fancy. They do not
have to be well produced. They do have to be well written. Okay? The words that you're saying are 80%. The production is 20%. So that's why you can get away with rubbish. Quite frankly, production as long as the words, the copy is good. That's the foundation. On the ads front, um, one thing I hear a lot is, man, ads are getting more and more expensive over time. Um, therefore, everyone's trying to do organic. And then the people I know who are doing organic content are like, "Man, it's getting harder and harder to get views over time. Therefore, we should probably do some ads dot." People are like, "Oh man, SEO used to be a thing, but now it's [__] catchy, so now we need to do."
What are your thoughts on that word vomit? Well, well, I do agree and I don't agree. The reason that I do agree is because some things are simply hard and it's a nice way to make you feel better to say, "Oh, it's hard. It's getting harder. It's a nice way to comfort yourself into admitting defeat, right? And for me, my challenge right now is YouTube and growing the channel and maintaining views and driving sales calls and that kind of thing. But it's a fun challenge and I enjoy it and I stick with it. So, that's the reason why I do agree. The reason I don't agree is because if you do it right and if you're good at it, it always works. And we have just started running cold ads again
about oh about 10 weeks ago. And I mean good god our numbers are just phenomenal. So the ad platforms I mean for us they're certainly not more expensive. They're they're they're not harder. Nothing's changed. So I think it just comes down to again the if you get the inputs right you get the outputs right. Yeah. Really? Interesting. if we were to start taking ad seriously, um what level of like input do I and or someone in the team need to put into this uh to sort of really nail this? But we've just been relying on organic for a whole career basically. This is what I would do. So I would write five hooks. I would write two full ad bodies. I'd put those together and that would give me 10 ads. My first
batch of 10 ads. Now, knowing what I know, uh, Facebook and Instagram is the best place to run ads for companies like ours right now. So, I would run them there, and I would run them at about $50 a day, $100 a dayish. I would run them into a VSSL, into an explainer video to book a call. And the first thing that I want to know is what is the cost per call and which ads are producing the calls and which ads are not producing the calls. And you can track that using an ad tracking software. From there, any ads that are not booking calls, I would turn them off. Any ads that are booking calls for a reasonable cost, I would leave them on. And I would start reputing the budget into the best ads. Yeah. To book more calls at good cost. Now,
the second thing that I want to know from there is what is it costing us to get a sale? What's the cost per sale? So, let's say we spend $500 and we make a 5k sale for example, in simple math, right? We're getting a 10x putting 500 in, getting 5,000 out. Fantastic. This is very profitable. Let's scale. Let's spend more money on ads. Okay. Now, at that stage, because of the profitability, you're not going to need to make any new ads, the ones that you've got to find. All you're going to need to do is slowly scale the spend. Keep an eye on the cost per booked call, the cost per taken call, and the cost per sale.
Y. And if you're profitable, you can simply spend more, spend more, spend more. As you spend more, the ads are going to become uh slightly more expensive and all your costs are going to start to rise. Yeah. Eventually, the profitability is going to be much less so, and you're going to need to start the process again. Rewrite another batch of ads. That will get the cost back down again. You're going to be profitable again. And that is the game that we play. Interesting. And what is a good return on ad spend for me? Anything 2x or above is great. Three and a half. What are ours right now? Our ads are about 6.7 right now. So if we spend a,000, we make 6,700 back in a month. So nice and
profitable. Not amazing, but very profitable. So we will scale into that until the ROI is down at about 22 and a half. When it's down at 22 and a half, we will stop scaling and we'll start making new ads, testing new copy for the explainer video, for the sales page, that kind of thing. Okay? So it really is just a math problem. It is pure mathematics. running ads is pure mathematics. M I like that. That's great. And what are the pitfalls you see people making when they try running ads? If I could give you three major pitfalls that people fall into when they're running ads, it's trying on their own.
Never ran them, don't have a clue what they're doing. It's blows my mind that people do this, but people do. And those people almost always lose the money that just try on their own. Number two is not knowing the importance of copywriting. Like I said to you earlier, people try and make fancy ads, but it is not about production. It's about the copy, the words that you're saying. That is critical. You can have terrible production as long as the copy is great. It's number two. And number three is not tracking and not knowing the metrics that you've got to hit through the funnel. Yeah. And if you do any of those three things, you're you're probably going to struggle.
How important is daily tracking versus weekly tracking versus monthly tracking? I'm I'm glad that you've asked that because there's a bit of truth in two things that you said there. Now, depending on how much you're spending, you should really be tracking daily. It's so important just to keep your finger on the pulse when it comes to ads because you're spending money. So, you want to make sure it's it's being well spent. But here's the caveat. Don't judge your ads based on daily fluctuations. You've got to look at things in I mean we look at them in two week blocks and one month blocks because any less you can get fluctuations. You can start to panic. I've done this in
the past where I've panicked and changed things and there was nothing wrong in the first place. So that's what I would say. Keep an eye on them daily, but don't overreact daily. What does an offer actually look like? Like is it like a Google doc? Is it a sales page? Is it a like what is it? I think you're talking about when it comes to kind of presenting it to the prospect, right? And the place that you're going to present an offer to a prospect is usually the first touch point is either ads or content actually because that's where most people find out about you and therefore find out about your offer as well. So it's usually described in
your YouTube videos, your Instagram reels, in a paid ad that you're running. Yeah. And then from there they go into the funnel, the sales process that we talked about a second ago. And that's where you're going to find well-written copy and images and proof and examples and stuff like that. Okay. So, let's say I'm selling uh coaching program on knitting, for example. So, content and ads. So, I'd be making content about knitting and I'd be making ads about knitting and then what? Yeah. 100%. I'll walk you through the sales process. So, what happens with this client is people find her videos on YouTube primarily and they'll see a video, they'll click the video. uh in the video they will hear her say something like,
"Oh, if you need any help with this stuff, I'll put a link in the description where you can find out more." So that's the first call to action. Then people go to the description, they click the link, they then land on an explainer video with a bit of copy below the video that just explains why her, who she is, what they're going to get, that kind of thing. And then they can click a button and make a purchase. And then they go into the program. You know, we've released a couple of courses where, you know, we hired like a fancy studio and shot it on fancy cameras and tried to make it look like masterclass levels of like production value. Then we've done some courses where I'm just on my standing desk with this microphone
recording literally Loom videos, not even using the fancy camera that I've got right there and just speaking to a webcam on a Loom instead of going through slides or like doing elaborate things, just like drawing stuff out on a Figma file and sort of constructing it. And the feedback we get on those is like worlds apart from like the super polish, super production value masterclass level of where people are like, whoa, I finally understand this. I've watched loads of YouTube videos about this. I've actually taken a bunch of courses about this and I finally understand it because seeing how Ollie just cobbled together his thought process and how he landed as at that conclusion just made it click
in my mind and I'm like, man, I should just do looms more often. It is really fascinating, isn't it? I've actually found that in my first company. I mean, my first ever product was a three-page text word document for $50. Yeah. And then I remember turning that into a few scrappy videos in a Dropbox folder. And people loved it and people got great results from it as well. And even with this new consulting company that I'm running nowadays, the program started as just word docs with text and images and then I would do a Loom video on top of the word doc. And again, pe people, there was never any complaints about the production quality uh at all. So, it just goes to show not only should you
not go above and beyond on production, but if you do, it can actually be worse for the customer. Yeah. There's almost something about like when something looks like it was filmed on your webcam, it feels more authentic than if it looks as if it was filmed in one of these bad boys with like the whole shebang and like a slider that's doing a second camera shot and all that kind of stuff. It feels like you're you're getting the real stuff, not the fake overproduced polished stuff. 100% 100%. I've been thinking about this a lot. This is how my YouTube channel uh started and grew. I made a few videos with three cameras, a slider, a script, B-roll, fanning, and they got like 700 views, 1,000 views, 200 views.
And then one day, I was rushing a video out, and I shot it on my iMac built-in uh camera without any script, without any bullet points, with some rubbish Amazon mic that I bought for like $30, and it got half a million views. I couldn't believe it. And people loved it and a lot of the comments were saying, "Wow, this just it's like I'm in the room with you and you're just talking to me." And that was a real breakthrough for me just learning. People don't want perfection. Perfection scares people off sometimes because you can tell it's overproduced. It's not genuine.
How does one run a sales call, conversation, discovery call, interview, whatever you want to call it. Yeah, it's so much easier than I think people imagine. So when you get on a sales call, the first thing that you should be saying really is why are you here? What's the problem? What can we help you with? That is where any good sales call should start because that's why they're there. They have a problem. You have the solution. If they don't have a problem, well, the call should end pretty damn quickly because they're they're never going to buy something to solve a problem that they don't have. Now, let's say that they have a problem. Then you would talk a little bit more about, well, how long
have you had the problem? How serious is the problem? Why do you want to solve the problem? Are you in a position to solve the problem? So, you'll kind of talk a bit more about the where they are now, where they want to get to. And one of my old mentors used to call it widening the gap between where they are, where they want to get to, and you are in the middle with the solution. So, you start with the problem. You gather some intel on their background and where they would like to go. If you can genuinely get them there, then you'll say to them, "Well, listen, I think that I can help you with this. Would you mind if I tell you how, then you will uh deliver a pitch where you'll go through the program and what it is
and why it is and what they get and all of that kind of thing." And then with the their permission, you'll share the price with them. And then after the price, you're into the what they call the close where they'll usually have some maybe a question, maybe an idea, maybe an objection to cover with you, which oftentimes is just fear usually, and then you it's your job to work through that with them. Founders, the face of the business usually claws at about 35%. I think that's that's the average that I see. Sales reps, it's 20 to 25. So when you bring in a sales team, you have to sacrifice some close calls rate there. It just is what it is unfortunately.
What are the pitfalls you see uh people make, especially beginners when they are doing these sales calls for the first time? The number one mistake that I see people make when it comes to sales calls, as crazy as this sounds, is not following the script. Now, a sales call is a process. We keep talking about processes and systems and a sales call is a process that helps you understand if they are a good fit and it helps them understand if this is right for them. That's why it's so important because otherwise without that it would be un unethical because they wouldn't understand and you wouldn't understand.
Yeah. So the main problem is not following the script or not having a well-built script. The second problem is, this kind of sounds weird, but being a bit too scared, being a bit too on edge, overthinking it, talk too much is a massive one. The prospect is there to talk. You're there to listen. Okay, that's that respect that you should have for them for attending the call. And the third thing is not being able to handle objections and not understanding that objections are often just fear. they're just a bit scared and they don't or they don't maybe don't want to say it's a little bit too expensive when they don't know you've got a payment plan or something like that or they need to speak to
someone and get someone's permission. Really, they don't. They just want to get off the call, get away from the pressure, then decide and tell you later. The problem with that is though, they often will get scared and they'll just say, "Oh, no. I'll do it later." And then it never gets done. or they speak to their wife and their wife has a maybe a bad understanding of this industry and puts them off. Well, this could have changed their life. So, it's so important to hold them accountable. And if you're selling something great that is perfect for them, then it's it's you'd be lacking integrity to let them go without coming on board. When I tell people that, hey, you know, this thing you sell like could be a $5,000 thing.
People are like, what? Like surely no one would buy that because like I wouldn't buy that. My friends wouldn't buy that. Like I don't know any friends of mine unless they spent a lot of time with me who've bought an online course because they view online course or scam whereas I've bought a shon of online courses and I'm I consume them at double speed because it's like obviously it's the best way to learn. Um, and so this is such a difference between sort of I find that there's quite a lot of mindset work that needs to be done when someone comes into like our like academy for example to help them realize that it actually is possible to make money from people who are not like you because if
you were the sort of person that would never sign up to an online course as they would even be in our program but like I often say to them like you know you guys paid quite a lot of money to be part of this program. What was it that made you know buy like oh you know I've been watching your videos for years you know I feel I can trust you I'll kind of buy whatever you sell. Some people are like, "Oh, you know, I really thought about it and you know, I really liked the way you laid it out in the emails." I'm like, "Yeah, all of this is email marketing. All of this is the stuff that we're teaching you and all of this is like the process." Um, but I find that there's a lot of mindset gaps
or people just cannot believe that it's even vaguely possible that someone would want to buy a $5,000 equip alcohol thing. You said that in such a great way. I had a YouTube comment uh this morning that I spotted and a guy commented on one of my videos and he said something like, "Well, if I could just make 10K per month, that would completely change my life. I don't believe it when I see people like yourself talking about 100, 200, 300 plus,000 per month." And it made me think the world, the traditional education system, people just aren't taught this stuff.
They have to discover this stuff. I know it sounds ridiculous to make this much money. I just wish people would see that it is actually possible because it is. I mean, I do it. You've done it. We know loads of people that have done it. Yeah. But to come back to your point, it just starts with seeing it and slowly understanding it. I think when you understand it, it makes a lot more sense. Like what we just covered with the ad metrics and the steps. So I think if you see people making massive amounts of money and it seems a bit unbelievable to be fair, you know, trust but verify. Yeah. Right. And just learn and just look into the process and as you do that, your mindset will open. You'll be like, "Wow, actually I can see that. I can
understand that." And as you understand it, eventually you'll be able to do it yourself. Yeah. Yeah, this is I think one of the biggest uh I've like a lot of the people who have uh are currently part of my team or have ever joined my team have said that like in the first like month they've just had this enormous like firmware update in their mind this massive level up where they're like oh I now know what's possible because they've most of them have never worked for a small business before they've only ever been cogs in a corporate machine where they don't see where the revenue is coming from the numbers are not even vaguely on the on their mind but just being able to see the Slack notifications that today we had eight
people sign up to our YouTube academy and pay us $1,000 from not interacting with And we can see that like, oh, that person clicked on the Facebook ad which was for our $27 thing. That person came in through our email list and they've been on the email list for three and a half years before they bought anything. I was like, okay, that's interesting. The this number of people bought this thing, you know, all the comments from people and it's like they start to see like, oh [__] this is how money is made in this world and it just like completely breaks their mind. Um, and even things like where, you know, I paid, you know, quite a lot of money for your program, paid like a [__] ton of
money to join this other program. And then team members are like, "Oh, fuck." Like I only just paid $60,000 for this like coach. Holy [__] Just like two years of a salary of a junior doctor in like one transaction. And it just breaks people's minds and it makes them realize that like, okay, 10K a month, that's that's like nothing in this world of like entrepreneurs and stuff. Yeah. Absolutely. I mean, I remember when that guy gave me $50. I just couldn't believe it. I that was just it was my first ever experience of somebody giving me money just to tell them things that I knew. And it was really it just started to open my mind. And
then when the two or three other people that I messaged on Twitter also bought it, I just thought I'd unlock some kind of magic parallel universe. Like, hold on a minute. It's possible for people to give me money to just tell them things that I know. And it was really interesting. That was the little mini breakthrough for me. And that's all it takes. And it doesn't have to come from a sale. It can come from maybe this video. Maybe people will watch this and finally realize, wow, it's actually real. You know, but that's all it takes is just that one discovery to change everything. So, how do you deliver value when it comes to delivering value is you cannot beat one-to-one consulting? If you do one-to-one consulting, you will
have the highest success rates of any way of delivering by far. You can't beat it. Equally on the other side of that, if you're going to do a course, I would strongly suggest having some kind of human touch point in there. Group coaching, one-to-one, at least email or chat support. People, for some strange reason, often feel bad about asking questions. And in some cases, I can understand why they maybe they're a bit nervous or they're not sure that it's a good or a bad question, but for some reason, people often don't ask questions. So, you have to be there for them. And WhatsApp chat works very well for that. Slack works very well for that. One-to-one group coaching can work very well for
that as well. Another big thing that I've learned is the minute that a customer comes in, you've kind of got a 24-hour window to make them feel comfortable and overcome kind of that natural buyer's remorse. Okay. The way that we do that, we get them in a WhatsApp with me. We give them a welcome dock that maps out what they've got access to and also a timeline broken down by week. And I voice note them as fast as possible. The minute I see that chat, I voice note them. Yeah. welcome them in and that works wonders for just making people feel good about starting the process. So having those two things can work very well especially a process you can have a notion board which works very well or even just a Google doc can work very
well. So that's that's very important. From there, a well-built training program is critical broken down into weeks or you can even do in into months if it's a longer program. And it has to be structured the exact way that things need to be done for them to get the outcome. As simple as that sounds. I've seen programs in the past, they're just a mess. You've got to think what do they need to do first, then, and as they go. And if you build the program in that manner and you support them and hold their hand, so many people are going to be successful with the program. What are your thoughts on guarantees? I'm very conflicted when it comes to guarantees because most p people use them in the wrong way. I know a few people that have a guarantee when they
really shouldn't because they trap you in the contract so you can never claim it anyway. And if you if it's used in that way, it's just a bit it's it's a bit sketchy. There's a right way and a wrong way to use a guarantee. Like we don't have a guarantee. We just say to people, listen, we can't guarantee it. It's it's simply not guaranteed. And if you feel bad about that, don't come in. You know, I think that's the right way to use a guarantee. Equally, we had a guarantee in the old company, but it was very bloody simple. is watch the training program, track your trades for three months, follow the strategy properly, send us the evidence
and if you do that and some people did do that and we did refund them as well. U so if you use a guarantee in the right way I think it's very beneficial just use them in the right way and sometimes you don't even need them as well. Oh but this sounds like a lot of work. I already have a full-time job. I've already like you know I've got kids and like you know by the time I get home from work I have no energy. like uh and like they claim to want the thing and I'm sometimes amazed by the audacity of what they want relative to how much they're willing to put in terms of like yeah I want a sixf figure lifestyle business where I can work four hours a week. It's like okay you know six
figures put you in the top 1% of earners in the UK. It's like you know people train for 20 years in like medical school and specialy training to make 100 grand like and you want that within like six months by working four hours a week. Okay. U but like you know so there's a little bit of unrealistic expectations I think here. But in your experience like how much work or effort or time does it take someone who maybe actually has a job to be able to whip up one of these like online education businesses? For sure. It does come down to how much time and energy they can put in. So, for example, we've had people come into our done for you program and build a business from complete scratch and launch it within four to six weeks, but
they were putting in hours, they were putting in energy, they were I would say a little more than kind of part-time, one or two hours a day, let's say. Equally, some people do less than that and it takes double to triple the the time. So, it I would say if you've got an hour a day, you are going to be able to do this very successfully. If you've got more than that, you're just going to get there a hell of a lot faster. So, I would say about an hour a day is the baseline. I find that people that start with maybe an hour a day, when it starts working, that quickly becomes two or three or four hours a day, and it really starts to compound on it. So, I actually I woke up
this morning. I was in bed. I grabbed my phone. I was lying next to Lauren, my girlfriend, and I went on my Instagram, and I there was a message. guy pressed play on the message and it was a guy I had one hour of consulting with about two years ago and he'd left me a really lovely voice note just saying hey will we haven't spoke in a very long time just to let you know that consulting session that we had man it changed my life I've learned so much from that and watching your YouTube I just got this amazing career opportunity with this big YouTube guy and it all came from that one hour session that we had like two years ago and one thing that he mentioned in a text just above that was
the fact that the more success he saw for the more excited he got, the more excited he got, the harder he worked, the better opportunities he got. And it really does start to compound on itself. And when I'm not sure how you felt about this, but for me, the money paired with the feedback, it's just so exciting and it's just so intoxicating because you know that you're making life-changing money for you and your family and your friends, but you're really helping people, adding value to the world. Those two things together, it really is it is the best thing in the world. Yeah. A lot of people starting these online education businesses will be worried that like h but will it work for
me? Like will I be able to actually do this cuz I can see examples of people doing it but like you know Ali Abdal's got all these followers or like Will Brown I mean he's been doing it for years or like person X is just like really good-looking or person Y has all this money from their dad or like whatever. A lot of people will find reasons to think that they can't do it. And I find that in a way like with the with our students the ones who were very are very successful professionally will have almost even more imposter syndrome than the people who are just sort of like having a punt at the age of 19 or whatever because once you sort of been if you've been a good student and
you've ticked the boxes and done the qualifications and got the degrees and stuff you have a really high bar to thinking that you're even good at anything at all because probably for a lot of them from having had quite a lot of Zoom calls with our students it's like there's this negative motivation of like I'm not enough and I if I just do more of these things I will eventually become worthy dot and then they have all this imposter syndrome about starting their own business 100% I can completely understand how people might think that what I find is for me it's really comforting to just remind people that everybody started from zero you started from zero I started from zero of my parents spare room with a $50 word document I
think it's nice to just bring the levels down a little bit of all the over o over overthinking and often One thing that I find is, and I mean no, no offense to these people, but the stupider people generally get better, faster results because they don't overthink it. They just maybe falsely believe, oh, this is definitely going to work for me. Like, it's worked for him. If they can do it, I can do it. And they just have this amazing mindset and self-belief, and they just don't have those limiting thoughts. But for the people that do have the limiting thoughts and limiting beliefs, I just find it really useful to just think, listen, we're all the same. We're just
humans w with brains. If I can do it, if you can do it, anyone can do it as long as they just again get the inputs right to get the outputs right, put in some effort, put in some time and work, and you can do it. You can just bloody do There's almost a also a fear of doing things that don't scale at the start. I've spoken to a lot of people that are like, "Yeah, but like I don't want to do one-on-one Zoom calls because like, you know, that's not scalable." And like, you know, I want to chill on the beach and never have to do Zoom call kind of thing. Oh, so many things come to mind when you say that. Well, listen, everything has its up upside. Everything has its downside, right? So, if you're
just selling a course, which you can do, you could just sell a course on its own from a sales page. Well, that's great. But the problem is then customers are less likely to succeed because there's no help. There's no handholding or support. And there's a cap on your price because you can only charge so much for a course. So there's good, but there's bad. And equally on the other side, a coaching program, you can charge way more for it. You're going to make a lot lot more money through it. Customers will get way better results as well because you're there with them in the trenches helping them. But then the downside is you've got to kind of do a bit of work as well. So, you've got to find the thing that works
the best for you. You just got to get your hands dirty and just kind of test these things out to find what's what's right for you. Nice. Okay. What would be the simplest way to get to 10K a month? Having now just talked about this whole process. Yeah. Oh, the simplest way to get started on the journey towards 10K per month. First, you have to take the leap of faith and start and commit to the process. That goes without saying. From there, you need to gain an understanding of what to do and then of why you're actually doing it as well.
You need to put that fundamental knowledge in place first so you understand the inputs and outputs. Y then take action, track your progress, ask for help uh as and when you need it. If you don't get started, this is going to be a dream. It's going to stay a dream and nothing is ever going to happen. Just if you're on the fence and you're nervous, just go and do your research to the point where you understand the process that we've talked about because usually with understanding, you'll then get excited because you'll you'll be like, "Wow, I can actually do this." And then when you get that feeling of, "Oh my god, it's real. I can do it." Take action and do not stop until it becomes real.
Brilliant. Well, Brown, thank you very much. Thank you for having me.
