Salvation Army Online Store Review: Are They Still a Scam?

A YouTuber revisits the Salvation Army's online store after a previous negative experience with Apple products. They purchase a lot of electronics including iPhones, iPods, an iPad, an Xbox 360, and PC components. While the condition of items is better than before, issues like mislabeling, missing accessories, and data security concerns persist. The video evaluates whether the store has improved and if it's worth buying from.

English Transcript:

- It is time to give Salvation Army another try. So recently we did a video where we bought a large lot of Apple products and the results were terrible. In fact, after that video went live, we actually got a statement from the Salvation Army. "It recently came to our attention that a few Apple products and other electronics you received from shopthesalvationarmy.com were still linked to a previous owner. We also viewed your YouTube video and genuinely appreciate you bringing this to light. It is clear in this instance that our standards were not met and we take full accountability for that lapse. If you're open to it, we welcome would the opportunity

for you to make another purchase after 30 days. We are confident our standards and improvements will be evident." They specifically say factory reset, removal of hard drives, removal of SIM cards or a combination, that seems like a pretty clear and pretty correct policy. But are they actually following through or have they forgotten all about the misdeeds of 52 days ago? However, there's one elephant in the room that needs to be addressed. Last time I purchased as Pierre Luigi, and while I think the items did come through in a manner that, you know, no one knew who I was, clearly they found me out.

My account has been burned. Hit me with some names, we gotta retire, wait. - Ray Tracy. - Before we do that. Ray Tracy? (Alex laughing) - No. - That's the best name I've ever heard! Ray Tracy. It has been a very eventful couple of weeks, my friends. So I have a number of items that I was able to acquire from shopthesalvationarmy.com. This should be a selection of Apple products. What did they actually describe these products as? - [Alex] They described it as a bulk lot of six, tested, but for parts or repair.

- So essentially, products that are likely not going to have anyone's data on it, but also maybe don't work. I was a little unclear. Very nicely wrapped up. You wanna give me a hand? So we got ourselves an iPhone 7, which, I mean, short of the cracked screen protector, is in good shape. We have an iPod Touch, 2nd gen 8 gig, which is nicely patinaed, all of these are all the same. - This is an iPhone 5S. - And we have, is this an iPad 2?

Oh my God, "Happy birthday Jeff, love Theresa xoxo." Wow, she even sprung for the 64 gig. Wow, Theresa, you actually do love Jeff. All right, so we have all of our devices plugged in. They've been charging for a little bit now and there are some signs of life and some not so positive signs. This iPod is stuck in a boot loop. So whether that's from a jailbreak that went wrong or whatever, you might be able to do something with that if you put into DFU mode and try to restore it, but right now, it's just boot looping.

The iPhone 7 has been charging for a very long time and is still not charged. But our iPhone 5S actually works fairly well. So this is a 16 gig iPhone 5S. However, it shows it's on Verizon, it says no service. Is there a SIM card in here and there? Oh yep, there is a SIM card in here. I appreciate the fact that there was not an activated SIM, but they should have still just popped the SIM out, thrown it in the trash and then shipped me the phone because other than that, it seems like it's fine.

We also have this iPod Touch, so this is the 7th gen. However, this one, as you can see, is locked. What happened was we went to try to activate it because it was acting like a normal iPod and once it got online and tried to go through the activation process, it's locked to someone's Outlook. "The location of this iPod Touch can be seen by its owner null." I understand that this is still a functioning iPod that you can maybe take it for some parts. I don't love the fact that it is locked and broadcasting its location, but, eh. However, I do have good news. Our iPod Nano is fully functioning, or at least it seems like it. And not only that, it has 700 songs on it.

Do y'all wanna listen to some 2000s iPod Nano music? - [Adriana] Hell yeah. (upbeat music) - Hey, and the iPad is actually working, question mark? So this is old as hell. It is though the 64 gig version, it's on iOS 9. So a fully functional iPad 2, thumbs up on that. How did we do? Like, how much did I spend? Because I will say I was willing to go a lot higher than I ended up having to bid on these guys. - [Alex] We paid $71, including shipping. - Oh, including shipping for all this stuff, right? I don't like the fact that one of our iPhones came with a SIM. In fact, actually, wait, I didn't check.

Is there a SIM in the iPhone 7 as well? Let's find out, I haven't even booted it, so I'm not sure. But the answer is there is another SIM. - Ooh. (Austin laughs) Uh-oh. - Great, oh and it, did it boot up the second I took out the SIM card? This was charging for like 45 minutes. Okay, so good sign. So it has been factory reset. I think this might be good 'cause I think it would've stopped us earlier.

Yeah, it looks like the SIM card is also not active. Oh yeah, battery health is 56%. - Wow. - Whoo! - [Alex] Is that the lowest we've seen? - I don't think I've ever seen below 60. So what can we say about at least this first batch of products? I think, for what we paid, we actually got some pretty decent value, right, out of our six items. The iPod Touches are unfortunately mostly just sort of junk, but both of our iPhones seem to be fully functional, our iPod Nano just needs a battery, but it works, and our iPad's also fully functional.

A dramatic improvement over the absolute dog water that we saw last time. So I will say that, in my fever dreams of spending a lot of time as Ray Tracy, scrolling through shopthesalvationarmy.com, I perhaps got a little bit carried away with a couple of items. But you know how it is, you're trying to bid for things. You maybe bid on a couple of extra items that you're not sure you're gonna win and then you lose those items and you get upset and then you put more money on other items and you don't win those either, and then you put a whole lot of money on some other items and you accidentally win them and go, "Oh, I didn't mean to actually get that."

All that being said, this one, I'm not entirely just looking for someone's data on this one. I'm also just looking for that sweet, sweet hit of nostalgia that I miss. An Xbox 360. So this is a complete in box, theoretically, Xbox 360. So this is a 20 gigabyte version and you can see it was a refurbished console, which is interesting because if you know anything about the Xbox 360, they had to refurbish a few tens of millions of consoles. Now when I found this one, I was excited because based on the photos, it looked like it was in a really good shape. And the answer is, oh hell yeah, brother.

Still in the plastic wrap, are you kidding me? Oh, oh wait. Oh, we also got games too. We got "Hitman: Blood Money." - Oh I love that game. - And "Halo 3." - [Ken] Oh, two really good games, actually. - And they're actually, yeah, and in the boxes. Heck yeah, brother. I feel like someone got this and did not really use it. Look at that, it still has the original plastic on it and it does have batteries. Okay, so those batteries are a little crusty.

They expired in 2016. - [Ken] Oh, like me. - Damn it, you stole my joke, I was gonna say that too. After painstakingly removing the battery acid. Thank you, Alex, let's give this thing a try, shall we? Hmm. Probably should have done something at this point, but that's not the end of the world. So I'm just gonna swap some cables. - [Alex] Hey. - Hey, what the hell? Did it work? - Yes. - NXE, let's go, baby. (laughs) Is the level of excitement I have for this particular interface, which was the best one, I know everyone thinks about the Blades,

but you know what are better than the Blades? The NXEs. - [Ken] What? - The New Xbox Experience, the NXE, the NXE. Uh-oh, the controller doesn't seem to be turning on. Oh well, that's a little sad. Well, let's just plug in a wired controller and see, 'cause I don't know why these aren't working. And so, hey, look at that. A controller that works and is functioning, hello. We can watch video from Netflix, Zune and ESPN? Let's pop open the disc tray.

Wow, that actually came out so smoothly. Is everyone ready to play the best game on the Xbox 360? Hit those lights, Alex. (Austin singing) Sorry, I'm getting a little teary right now. (sniffs) How much did we pay for our complete in box Xbox 360, my friend? - [Alex] We paid $83 with shipping. - Wait. - Including shipping? - [Alex] With shipping. - That's actually kind of, wait, what?

- I think that because the Salvation Army, they post a ton of old consoles, of course, right? There's a ton of like PS4s and 360s and all this kinda stuff. I don't think that most of these sell for that much money 'cause I think most people don't pay attention to them. And I got it for way less than a hundred bucks, right? Because the shipping itself was like 10, 15 bucks, right? The actual price of it was like 65 or something. - [Alex] Yes, so the actual listing itself, it was for $71 and $12 in shipping.

- I mean, I think it's worth it, just so I could play the "Halo 3" theme song over and over again and stare at the NXE and I actually did tear up. Edit team, can we get a little flashback to the tear? Sorry, I'm getting a little teary right now. So this is an item that, this one's just for me. You may recall, a number of years ago, my house burned down. - Yeah. - Gee, you never, yeah, you bring it up- - No, edit team always run the clip.

- [Ken] You bring it up all the time. - Edit team always bring up the clip, guess what? I get to bring it up now too. Well, in that fire, some of my previous things were lost and by some of them, I mean, all of them. So I have this little project that I've been working on for the last, oh, I don't know, 12 years, that slowly but surely getting some things I used to own. Behold, my friends, a complete in box copy of "Pokemon Pearl" version, and that's not all. That better not be all. - [Ken] (laughs) He got ripped off.

- Maybe it's just inside. Wait, that's "Diamond." - Ooh. - Did I buy a copy of "Pokemon Diamond" in a copy of "Pokemon Pearl" box? - [Alex] I think you misread the situation. Literally, it says "Pokemon Pearl" case and manual. - [Austin] Yeah. - [Alex] "Diamond" game cartridge only. - Oh, I thought it meant "Pokemon Pearl" and "Pokemon Diamond" together, oh. - [Ken] Well unfortunately, yeah, you scammed yourself, buddy.

- Okay, okay, okay, okay. But hear me out here, I've still got a copy of "Pokemon Diamond," which was the better version. Besides who wants that big old (beep) looking at you anyway? - Whoa, whoa, whoa, whoa. - What? - [Adriana] No, no, he's got a point, he's got point. - Oh come on. I'm just saying, I'm just saying. My house burned down. All right Mac, it took you 22 hours to get five badges? Brother, we gotta talk about your time management skills.

- [Alex] Welcome to another segment of Austin Roasts Children's Save Files. - Okay, what in the heck? You got a Pichu at level 29? Man, he must not like you 'cause he hasn't evolved yet. This seems like a perfectly reasonable copy of "Pokemon Diamond." How much did I pay for my single copy "Pokemon Diamond" with a "Pearl" box? - [Alex] You paid. Is that right? (Austin laughs) Oh no.

- You don't have to say it out loud if you don't want to, it's fine. - [Alex] You paid $89 including shipping. - Wait, we got a whole Xbox and two games. - To be fair, I did get exactly what I ordered, but I feel like maybe they could have made it just a little bit clearer what I was bidding on. Sometimes I will read listings more carefully. - [Alex] You say that, but I don't think you will. - Well. So this is a lot of PC gaming gear.

Now I know for a gosh darn fact that they did not properly censor people's information on it. The reason I know that is because the graphics card that I bought on this still had the Amazon shipping label on it and I could literally read someone's name and address on the actual shop, the Salvation Army website. So at the very least, they maybe took care of the digital information but just straight doxxed somebody with the label on the box. So we have ourselves a MSI, it's a gaming headset, which is not sealed in the box, but it looks like it's complete in box. So we'll take a look at that.

We have ourselves an Alienware laptop sleeve. So it just seems like one of those classic lots that they just had a bunch of stuff and they just chucked it all in one. A router? (both laughing) Wait. We also have a motherboard. So this is a an MSI B450 board, which, yes, this is the one. So I'm gonna censor all this, but this is from (beep) California. Maybe you should not give me someone's address and just rip the label off or do something about that. This should be though an actual motherboard that I think was complete.

I mean, it looks fine, physically. We'll actually have to like throw a CPU in to make sure, oh, it's dusty. So it probably worked at some point just 'cause it's so dusty, someone probably left this running in the system for a while and then just dropped it off when they were ready to upgrade. So we got ourselves an EVGA power supply, which actually this is the 750 if it's actually what it says on the inside, it's pretty good. Oh, very dusty, incredibly dusty. Wait, that's not the right power supply at all, what? That's not the right power supply at all.

This is a Seasonic, an old one, but they gave us all of the cables from the EVGA, wow, that's super weird, these shouldn't. - [Ken] Yeah, we're mixing and matching the cables. - Don't do that, that's a fire hazard, okay. - [Ken] What the (bleep) is that? - It is a giant key cap. This is the sub for the Razer Leviathan, the sub by itself. But I just like the fact that it looks like a giant key cap.

Totally useless because there's nothing to plug it into. But we got that, and last but not least, we got ourselves a graphics card, an RX 6600. - [Alex] All right, not bad, not bad. - It's actually a decent card, now this is from Best Buy, so it doesn't actually have anyone's personal information on it. This is not the right goddamn graphics card at all. - Oh, what is it? - It's an XFX RX 580. So someone when they bought their new stuff.

- [Alex] Yeah. - Well, great, great. I guess I'll do a little due diligence and make sure all this stuff works off camera. But how much did we pay for this gaming PC lot of largely lies? - [Ken] It better be less than 80 bucks. - [Alex] Yeah, I will say, back when I thought that we got like the 6600 and other stuff, I thought that was a pretty fair price. This has now quickly turned into Sad Boy Town. We paid $234, including shipping for this whole thing. - Some of these items are straight just e-waste.

Like, I would not use that power supply, I wouldn't really use that router, man, I don't think this was it. So what do we have to say about the Salvation Army? Well, if I wanna be positive, I will say that it is dramatically better than last time. Mostly because I didn't have to take any of these items to the police station. However, I think that when you look at all of it together, there's still some major issues here. The fact that this lot came with not only someone's personal information, doxxed straight in the box that is on the website of the Salvation Army, not great.

While they tried to QC it, some of these items were just clearly not correct. While we did well on some things, right? Like, that Xbox 360, incredibly clean. But for the most part, we still found some issues, right? You look at the iPhones that both still had SIM cards in them, you look at the fact that some of these items were mislabeled. It is, without a doubt, a dramatic improvement. Better isn't good enough sometimes. Sounds like a song we would listen to on our iPod.

♪ Better is not enough ♪ ♪ We didn't know what we're supposed to do ♪ ♪ The Salvation Army is still needing salvation ♪ - Ahem, I got a little weird, I apologize.

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